Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will support the IT Engineering and Operations team by designing security systems, managing ticket resolutions, analyzing issues, and implementing MDM solutions to optimize IT infrastructure efficiency.
Job Technologies
Your role in the team
- You will be part of the IT Engineering and Operations team in Berlin, within the Solutions Engineering division, to help design security across our tools and devices, provide local and remote support to the company's employees at the Berlin office, and remotely in other countries.
- You will follow our processes and implement new ones with documentation.
- You are ensuring that our infrastructure is working as expected and fixing issues proactively where necessary.
- You're improving workflows and processes and help to save costs and improve efficiency.
- You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems.
- You are analyzing and resolving malfunctions in operations.
- You will provide support via our ticketing system and by connecting to devices remotely, or by visiting users.
- You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them.
- You are helping in the design and implementation of our management tools, network, security and ticket management.
- You will work with Addigy (MDM tool), Apple Business Manager, Google Workspace, Snipe-IT (Asset Management), 1Password, Okta, Atlassian, and will help to maintain and improve these systems.
- You'll help to work on bigger projects in the team.
- You are directly reporting to the IT Helpdesk Lead.
This text has been machine translated. Show original
Our expectations of you
Education
- You have at least 5 years of experience in this domain and deepen your skills through certifications and further education.
Qualifications
- You have strong knowledge of macOS, Google Workspace, MDM, and Okta or similar.
- You are providing solutions and help to implement new things without disrupting the actual services.
- You are customer oriented and able to provide support with ITIL like methodology.
- You have the distinct ability to work in a team.
- You are fluent in English, German skills are a plus.
- You have a solution-oriented way of thinking and are working with a technical hands-on mentality.
Experience
- You have experience with scripting.
- You have experience with MDM deployment tools (Addigy, JAMF, Intune).
This text has been machine translated. Show original
What we offer
- Great opportunities for personal and professional development.
- A culturally-diverse environment that fosters collaboration.
- You are at the source of the best health products in the market with a high employee discount.
- Fair compensation.
- An office in the heart of Berlin, located in the beautiful Mercator-Höfe on Potsdamer Straße.
- An unlimited supply of delicious organic tea and our very own tea sommelier.
- The BVG company ticket or a Swapfiets bicycle also for private use.
- The Urban Sports membership.
- Coach-guided monthly company running group.
- A 1Password Family membership.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Sunday Natural Products GmbH
For centuries, effective herbs and outstanding foods have existed in all regions of the world that help us promote our health and vitality naturally. With our products, we try to come as close as possible to this ancient wisdom. We follow a simple philosophy: everything we do fulfills the highest demands for naturalness, purity, and quality. This ideal is pursued on all levels with painstaking love, down to the smallest detail.
Description
- Founding year
- 2013
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Senior IT System Administrator
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
