Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Markdorf, Laupheim, Nonnweiler
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for hardware and software issues, addressing incidents and service requests in the ticket system while actively supporting the introduction of new IT topics in the service desk.
Job Technologies
Your role in the team
- Within our IT department, you are the first point of contact (m/f/d) for hardware and software issues; you record questions, disruptions, or problems in a modern ticketing system and analyze or process them according to ITIL (Information Technology Infrastructure Library).
- You handle IT issues competently and service-oriented via our central support hotline.
- You handle service requests independently or as part of a team and provide users with the solution.
- In addition, handling standard tasks (such as user account creation, permissions management, etc.) is part of your responsibilities.
- Furthermore, you will assist in the introduction of new topics in the IT Service Desk area and actively contribute here.
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Our expectations of you
Education
- A successfully completed apprenticeship with a focus on computer science provides the ideal qualification for this position.
Qualifications
- Customer and service orientation as well as organizational skills are among your strengths.
- You possess strong communication skills and are characterized by a systemic and solution-oriented approach.
- A team-oriented and independent working style, as well as openness to new tasks, complete your profile.
Experience
- In addition, you convince us through initial experience in the IT Service Desk or in a similar environment.
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What we offer
- Applications from severely disabled people will be given preferential treatment if they are equally qualified.
- If interested, please voluntarily indicate your SB status in your application.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Service Desk Specialist
- Location
- Markdorf, Laupheim, Nonnweiler
- Working Model
- Onsite
- Diversity
- Open for all genders
