Job
In this role, you handle IT inquiries at the service desk, resolve tickets, create documentation for end-users, and participate in planning meetings with customers to ensure effective support.
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Job technologies
Your role in the team
- Are you looking to start your career in the IT industry? Then become part of our Service Desk team! In this role, you will be the first point of contact for IT inquiries, qualify and resolve tickets, create documentation, and actively support the further development of our support services.
- Ticket acceptance, ticket qualification, as well as initial resolution of incidents and service requests.
- Support in end-user support through the creation of documentation, instructions, and service manuals.
- Executing tickets with database checks and for billing purposes.
- Creation and maintenance of customer-related documentation and tailored scheduling within internal processes.
- Participation in planning meetings with clients.
Our expectations of you
Education
- Completed vocational training or a comparable qualification.
Qualifications
- Good and broad general IT understanding and passion for the subject (career changers are also welcome).
- Structured and independent working style, reliability, and a high level of customer orientation.
- Very good knowledge of German and English.
Experience
- Professional experience in the required field is desirable.
Benefits
Work-Life-Integration
Higher take-home pay
Food & drink
Job locations
About your employer
The Axians Group in Germany is part of the VINCI Energies global network for ICT solutions. We help businesses, municipalities, and public institutions modernize their digital infrastructure and solutions with our comprehensive ICT portfolio. This way, they can successfully meet the challenges of the digital world.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.8
- Engineering
- 3.3
- Career growth
- 3.5
- Working conditions
- 4.0
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