Job
- Level
- Experienced
- Location
- Erfurt
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.810 € gross/month
Job Summary
In this role, you assist employees in the Erfurt area with IT requests, manage system support, provide 2nd and 3rd level support, and help implement new IT standards.
Job Technologies
Your role in the team
- You actively support our employees in the Erfurt metropolitan area and neighboring federal states with all IT-related matters - reliably, solution-oriented, and with a passion for service-oriented communication.
- This enables you to communicate complex technical contexts clearly and to noticeably ease the daily work of users through continuous optimization of the IT infrastructure.
- IT Support & User Assistance: You are the first point of contact for IT questions and assist our employees with your expertise - clearly, solution-oriented, and always on an equal footing.
- System Support & Field Service: Whether on-site or remote - you ensure that our operational applications and IT processes run smoothly in the Erfurt metropolitan area.
- Second- & Third-Level Support: From Windows Server environments, Active Directory, and user management to mission-critical services: you handle the analysis, administration, and sustainable resolution of complex infrastructure issues in 2nd- and 3rd-level support with a focus on server management.
- Project Implementation & IT Standards: You bring your expertise to nationwide IT projects and actively support the introduction and implementation of new IT standards.
- Coordination & Communication: You work closely with regional IT teams, nationwide IT competence centers, and external service providers - reliably and dependably.
- Site commissioning: From planning to first login - you oversee the technical setup of new locations and ensure a successful start.
- Stability and Security: Work for a reliable employer that operates independently of economic fluctuations and offers long-term prospects.
- Meaningful work: Actively contribute to an organization that makes a positive social impact through your commitment.
- Design freedom: Contribute your innovative ideas and actively shape the processes and structures of our organization.
- Collaboration in a large organization: Work in a nationwide networked organization where short communication and decision-making channels enable quick coordination, team spirit is fostered, and you can contribute directly.
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Our expectations of you
Education
- Completed training in the IT field, for example as an IT specialist for system integration, or a comparable qualification.
Qualifications
- Project-related collaboration on IT rollouts, migrations, or infrastructure projects with a structured work approach and a sense of responsibility.
- Basic understanding of IT security topics such as patch management, antivirus protection, permission concepts, and secure configuration of clients.
- Very good spoken and written German skills as well as good English skills.
Experience
- At least three to five years of professional experience in IT support or IT administration, ideally in decentralized structures or a corporate environment.
- Very good knowledge of Microsoft client operating systems (Windows 10/11) and Microsoft 365, as well as experience in installing, configuring, and troubleshooting hardware and software.
- Experience in user management with Windows Active Directory and Entra ID (Azure AD) as well as basic knowledge in the areas of Server (Windows Server), LAN/WAN, DNS, DHCP, and general IT infrastructure.
- Knowledge in setting up and managing end devices (laptops, desktop PCs, printers, mobile devices) as well as experience with MDM solutions (e.g., Intune) is advantageous.
- Experience in creating and maintaining technical documentation, manuals, and knowledge bases to support sustainable processes.
- Practical experience in 1st- and 2nd-level support, including analysis and resolution of technical issues via remote support (e.g., TeamViewer, AnyDesk).
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What we offer
- 30 days of vacation (5-day week)
- Recognition of previous service periods
- Attractive compensation
- Company pension scheme
- Occupational Health Management
- Flexible working hours and time accounts
- Further Education and Training
- Coffee, tea, and water
- Mobile working options
- Option for salary conversion
- Personal allowance for each child upon presentation of child benefit entitlement
- Positive working atmosphere
- Regular employee reviews
- Structured onboarding
- Salary increase due to length of service
- Asset-building benefits
- Trusted contacts
- Additional day off on Christmas Eve and New Year's Eve
- Allowance for computer glasses
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Johanniter Competence Center GmbH
Die Johanniter Competence Center GmbH ist der zentrale IT-Dienstleister im Johanniterorden und betreut derzeit eine Vielzahl an Krankenhäusern und mehr als 90 Seniorenpflege-Einrichtungen. Die Mitarbeiter und das zentrale Hochleistungs-Rechenzentrum in Berlin sorgen bei internen und externen Kunden für modernste Technologien und professionelle IT-Dienstleistungen.
Description
- Founding Year
- 2002
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT administrator
- Salary
- from 3.810 € gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.from 2.503 € net/month · Tax class I
- Location
- Erfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
