Job
In this role, you administer Windows and Apple devices, handle 2nd level support requests, manage Microsoft 365 services, and conduct software deployments.
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Job technologies
Your role in the team
- You administer and support Windows and Apple devices, ensuring the smooth operation of the client infrastructure.
- You handle IT requests and incidents in 2nd-level support and assist users with complex technical issues.
- You administer Microsoft 365, particularly user accounts, groups, licenses, and access rights in Microsoft Entra ID (Azure AD), Exchange Online, and other M365 services.
- You analyze, prioritize, and process tickets in the ticketing system in accordance with defined service-level agreements.
- You provide technical end-user support on-site, by phone, and via remote access.
- You install, configure, and update hardware and software, and carry out software deployments and client rollouts.
- You will take on network administration tasks and support the analysis and resolution of network issues.
- You work according to ITIL standards, document support cases, and contribute to the continuous optimization of IT service processes.
Our expectations of you
Education
- You have successfully completed IT training, for example as an IT specialist (m/f/d), and ideally have at least three years of professional experience in IT support.
Qualifications
- You have good knowledge of Windows Server systems and a solid understanding of networks and IT infrastructures.
- You have already worked with ticketing systems and handle support requests in a structured, independent, and service-oriented manner.
- You’re eager to learn, tech-savvy, and enjoy getting to grips with new technologies, tools, and processes.
- You communicate confidently in German (C2 level) and have basic English skills for working with technical documentation.
- You work reliably, take a solution-oriented approach, and enjoy working as part of a team. You also demonstrate a strong service and customer focus.
Experience
- You have hands-on experience administering and supporting Windows and Apple devices.
- Ideally, you already have experience working in an internal IT department or in IT services; knowledge of Jamf is a plus.
What we offer
- Flexible working hours and remote work.
- 30 days of annual leave.
- Subsidy for occupational pension provision.
- Heavily discounted sale of used work devices (e.g., MacBooks, iPads, etc.) that will not be returned to the device pool.
- Corporate benefits.
- Attractive employee referral bonuses of €2,000.
- Individual professional development and continuing education opportunities (sales training, product training, internal (short) courses).
- A company car, also for private use.
Benefits
Work-Life-Integration
Job locations
About your employer
REDNET is a leading provider of IT equipment for public contractors in Germany - including schools, universities and government agencies. For over 15 years, we have enjoyed the trust of our customers and are one of the 50 largest system houses in Germany.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
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