Job
- Level
- Senior
- Job Field
- Application, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Ingolstadt
- Working Model
- Onsite
Job Summary
In this role, you coordinate technical support for customer projects, oversee product developments, and ensure technical requirements are met in collaboration with internal teams.
Job Technologies
Your role in the team
- The Customer Technical Project Manager (CTPM) is an engineering role coordinating all aspects of technical support assigned to the program and is the primary communication channel with customers for technical, organization, operational, and administrative topics.
- Technical support will be managed throughout the full lifecycle from concept through factory introduction and mass production maintenance for EMEA customers.
- CTPM closely tracks and understands customers' technical requirements/issues along with priorities/schedules and translates them into actions for internal teams and mobilizes the required expertise calling on HW/SW application engineers, R&D and Quality and Reliability engineering.
- The prime measure of success is the quality and responsiveness of the technical support delivered.
- The CTPM owns all customer technical issues across SW, HW, Systems, Quality, Performance & Test, and Manufacturing, and negotiates RCA plans and resolution timeframes with the customer's project management.
- An ideal candidate will be coming with strong embedded SW engineering background with project management experience.
- The successful candidate works across the Qualcomm development teams to customize Qualcomm software to meet customer needs.
- This is a 5-day on-site position and is available in Ingolstadt.
- Own the overall customer, including developing and managing relationships across the technical groups, from working level to leadership.
- Maintain a deep and dynamic understanding of the customer's technical objectives, strategies, and capabilities, and ensure ongoing alignment within Qualcomm Automotive team.
- Responsible for creating a bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products.
- Managing customer project support from its inception throughout the entire development and deployment cycle.
- Acts as a tech lead on large projects and owns the outcome of the project.
- Negotiating, establishing, and managing effective technical support activities & plans towards customers.
- Verfolgung von Kundenprogrammplänen und Prioritäten, Risikomanagement.
- Building and maintaining trusted working relationships with key representatives within the Customer organization (i.e., engineering and management).
- Dient als Vorbild beim Aufbau von Verbindungen innerhalb des Unternehmens und mit den Kunden.
- Proactively identifies complex customer problems and recommends solutions that meet customer needs.
- Leading and coordinating engineering resources in resolving complex technical issues.
- Building, maintaining, and leveraging a network of engineering specialists within Qualcomm.
- Organizing technical training, design reviews and engineering workshops on behalf of customers.
- Work closely with the broader Qualcomm support organization (Sales Operations, Development, Product Marketing, Customer Service, etc.) to support all aspects of the customer business cycle and to determine strategies regarding complex customer needs (e.g., pain points).
- Providing technical support to business development.
- Solid technical knowledge of Qualcomm's Automotive products, technologies, and roadmap.
- Maintain project pipeline, provide monthly planning and forecasts, and support quarterly global Business Unit reviews.
- Ability to travel domestically.
This text has been machine translated. Show original
Our expectations of you
Education
- Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 6+ years of Software Applications Engineering, Software Development experience, or related work experience.
- Master's degree in Engineering, Information Systems, Computer Science, or related field and 5+ years of Software Applications Engineering, Software Development experience, or related work experience.
- Master's degree in engineering, Information Systems, Computer Science, or related field.
Qualifications
- Technical Project or Program management ideally within ADAS/AD.
- Technical understanding of Automotive Applications Processor, GPU, Memory, Camera, Interfaces and Systems.
- Software Applications Engineering, embedded software development, integration & debugging.
- Knowledge of automotive applications, requirements, KPIs, and use cases.
- Technical background in systems, software, multimedia and/or hardware.
- Proven analytical and problem-solving skills.
- Ability to simultaneously support multiple projects and to work across functions.
- Team player with a successful track-record of working inside diverse global organizations.
- Leadership, communication, and reporting skills.
- Vertraut mit wichtigen OEMs und Tier 1s in der Automobilindustrie wie Geräteherstellern, Integratoren usw.
- Languages: Fluent English, German an asset.
Experience
- PhD in Engineering, Information Systems, Computer Science, or a related field and 4+ years of experience in Software Applications Engineering, Software Development, or related work.
- 3+ years of experience with programming languages such as C, C++, Java, Python, etc.
- 3+ Jahre Erfahrung mit Debugging-Techniken.
- Experience with perception systems including Camera, Radar, LiDAR, Sensor Fusion, Localization and Mapping or Automotive SOC sector in general.
- Experience with ASPICE, Functional Safety, SOTIF, Cyber Security.
- +5 years of Software Applications Engineering, Software Development experience, SW or System Project Management or related work experience.
- +3 years of experience in an automotive customer-facing role.
- +1 years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
- Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfil the principal duties of the role and possesses the required competencies.
This text has been machine translated. Show original
What we offer
- Neben der Arbeit in einem offenen, entspannten und kollaborativen Umfeld werden Sie Folgendes genießen:
- Competitive salary and benefits package.
- Collaborative and inclusive work culture.
- Karriereentwicklung und Aufstiegsmöglichkeiten.
- Employee share program.
- Company bike, job ticket.
- Employer-financed retirement provision.
- Mentoring program for intensive onboarding training and further education opportunities.
- Employee stock purchase program (15% discount on Qualcomm stock purchase).
- You will join a highly motivated and experienced team working together from multiple locations around the world.
This text has been machine translated. Show original
Topics You Will Work On
Job Locations
About Your Employer
Qualcomm
Qualcomm is a world-leading manufacturer of products and solutions for the mobile communications industry. The company, founded in 1985 and headquartered in San Diego, California, combines its technological expertise with economic success.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Customer Technical Project Manager Software Applications Engineering
- Location
- Ingolstadt
- Working Model
- Onsite
- Diversity
- Open for all genders
