Job
In this job, you will install servers and network equipment, perform hardware diagnostics, manage firmware updates, and serve as a point of contact for remote IT teams regarding technical support and hardware issues.
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Your role in the team
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.
- We are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans.
- This role will provide on-site/on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
- Rack and install servers, switches, routers, and other IT equipment.
- Perform power cycling and basic hardware diagnostics.
- Install, replace, or upgrade components such as hard drives, RAM, and server blades.
- Assist with firmware updates and remote management configuration.
- Decommission and remove old hardware.
- Install and patch Ethernet and fiber optic cables.
- Troubleshoot physical network connectivity issues.
- Replace fiber patch cords and work with patch panels.
- Install and test wireless access points.
- Act as the on-site technician for remote IT teams.
- Execute instructions from remote engineers.
- Report server status, LED indicators, console messages, and hardware errors.
- Perform visual and physical inspections.
- Handle backup tape loading and unloading.
- Maintain tape inventory.
- Resolve tape library (ATL) and media-related issues.
- Coordinate with hardware vendors for installations and replacements.
- Work with security and facilities teams for rack moves and maintenance.
- Conduct site surveys for power, cooling, and cabling requirements.
- Maintain asset inventory.
- Label and organize cables according to standards.
- Update rack layouts, network diagrams, and power/cooling documentation.
- Report status and abnormalities to the remote support team.
Our expectations of you
Education
- Diploma or Bachelor's degree in IT, Electronics, or a related field.
Qualifications
- Knowledge of: Server hardware, Networking fundamentals, Storage systems, Ethernet and fiber cabling, Patch panels, Remote management tools (such as iDRAC, iLO, or IPMI).
- Good communication and teamwork skills.
- Ability to work in a physically demanding environment.
- Willingness to work shifts and be on-call.
Experience
- At least 2 years of experience in a data center or field support.
What we offer
- If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com.
Job locations
About your employer
Axiom Technologies, founded in 2014, is an Australian IT service provider specializing in tailored IT solutions and global services. It closely collaborates with system integrators to develop innovative solutions for business challenges.
- Established Company
- Onsite
- Internet, IT, Telecommunication
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