Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Darmstadt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical customer inquiries, resolve complex issues, and perform worldwide installations of DFT systems while collaborating closely with customers and partners.
Job Technologies
Your role in the team
- Providing a contact point for all customer technical and product-related questions.
- Clarify and manage complex telephone and written customer inquiries and technical fault messages.
- Support of customers and service partners with technical applications.
- Temporary assignment to Los Angeles after the initial training period in Darmstadt.
- Global on-site service and installation of DFT hardware and software systems.
- Clarifying and solving customer-specific problems and escalating incidents to senior colleagues.
- Completion of service reports for performed work and documentation of all calls, problems and solutions using provided tracking system.
- Support the sales force in identifying potential customer requests and up-sell services.
- Willingness and ability to travel worldwide in response to project and customer requirements.
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Our expectations of you
Education
- Degree in electronics or mechatronics engineering, or equivalent technical qualifications.
Qualifications
- Good knowledge of Linux (Ubuntu) and Microsoft, with a basic understanding of IT networks and storage systems.
- Excellent communication skills and fluency in English.
- Proven ability in fault-finding, analysis and testing, with both hardware and software.
- Bereitschaft zur Teilnahme an Weiterbildungen bei Bedarf.
- Available to work as part of a 24/7 on-call support rotation.
- Understanding of and adherence to Service Level Agreement (SLA) guidelines.
Experience
- Ideally, you have several years of experience in a professional video/audio engineering environment.
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What we offer
- We are a dynamic company with straightforward structures and an open, collaborative culture.
- From day one, you will have the freedom to contribute your ideas and turn them into reality.
- Enjoy flexible working hours that allow you to organize your working day in a way that suits you.
- We value the individual professional development of our employees and support you in reaching your goals.
- At DFT, you can look forward to excellent long-term career prospects in a growing company.
- In addition to an attractive salary, we offer company pension plans and other individual benefits.
- Our on-site mini cafeteria offers delicious, subsidized meals from Hofmanns. We also provide free drinks and great coffee.
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Benefits
Work-Life-Integration
Job Locations
About Your Employer
Digital Film Technology GmbH
Digital Film Technology GmbH (dft) in Darmstadt is a world leader in the development and production of scanners for digitizing film. Our customers include renowned film studios such as Warner Brothers, Disney or Sony Pictures as well as large media archives such as the German Federal Archives or the Library of Congress, USA. Our products are the gold standard in film digitization and have won several awards (Emmy and Oscar). We support our products worldwide through regional sales and service offices in indirect proximity to our customers.
Description
- Founding Year
- 2012
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Media, Publishing
Support Engineer
- Location
- Darmstadt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
