Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Internship / school internship
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT inquiries in first-level support, assist employees with hardware and software issues, and document solutions and guidelines to optimize IT services.
Job Technologies
Your role in the team
- You are the first point of contact for our employees regarding IT questions and provide first-level support for hardware and software issues (e.g., Microsoft 365, devices, printers).
- You process incoming requests in the ticket system and coordinate their forwarding to our downstream external system house, if necessary.
- You document solutions and develop solution components and instructions for common inquiries together with the team.
- You assist in maintaining our IT infrastructure and participate in smaller IT projects (e.g., software rollouts, device inventory).
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Our expectations of you
Qualifications
- You are a registered student (m/f/d) in an IT-related degree program (e.g., Business Informatics, Computer Science, System Administration, or similar).
- You work in a solution-oriented and structured manner, and you remain calm even in stressful situations.
- You enjoy communicating with colleagues and are characterized by team spirit and a service-oriented attitude.
- You speak and write fluent German (at least C1 level).
Experience
- Ideally, you have some practical experience in IT support or in the use of Microsoft 365 and Windows systems.
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What we offer
- We promote your personal and professional development and work together to find individual solutions that suit your career growth.
- Not just work, but also fun: Whether it's summer party, Christmas celebration, our annual kicker tournament, or legendary afterworks, we have many reasons to celebrate!
- With our flexible working hours model, you can choose your working hours between 07:00 and 20:00. We offer full-time and part-time options as well as the possibility to work remotely one day a week.
- You can easily reach your central workplace in HafenCity using public transportation - we will cover the costs for your Germany ticket!
- Our bright office spaces consist of two to three workstations. Your dedicated workspace is equipped with two monitors and an adjustable-height desk.
- Our e-scooters and company bikes are always available for you to get from A to B quickly and sustainably.
- We offer you an employer subsidy of 20% for occupational pension schemes. Additionally, you can take out a disability insurance through our offer.
- Spend your lunch break together with your colleagues in our large lounge or at great spots in HafenCity around the Elphi, the harbor, and the Elbe.
- Your health is important to us! You have unlimited access to OpenUp - our platform for mental health. With our subsidy for Urban Sports Club, you also have the opportunity to participate in a variety of sports and wellness offerings across Germany.
- Once a week, you relax with office yoga right in the law firm. For your mental well-being, you have unlimited access to OpenUp, and thanks to our subsidy for the Urban Sports Club, you can enjoy a variety of sports and wellness offers nationwide in Germany.
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Job Locations
This is your employer
ASG | Rechtsanwälte Steuerberater Wirtschaftsprüfer
ASG is a respected law firm located in Hamburg's HafenCity with around 70 employees, including lawyers, tax advisors, and auditors. The firm provides its clients with tailored solutions through a well-connected team. Clients receive personal support in tax, legal, and audit-related matters.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Law, Finance, Economics
Working Student IT Support
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
