Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 57.000 € Gross/Year
- Location
- Schweich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the technical contact for customers, assisting with software issues, supporting systems, analyzing errors, and training users while working closely with the development team.
Job Technologies
Your role in the team
- As an IT Support Specialist, you are the first technical point of contact for customers - both remotely and occasionally on-site.
- You support users in their daily interaction with the software solutions and ensure that systems run reliably.
- In this role, you will work closely with the development team and gain in-depth insights into modern IT infrastructures, particularly in the areas of cloud, networking, and system integration.
- You not only manage internal systems but also oversee software rollouts, systematically analyze occurring errors, and implement targeted measures to ensure sustainable solutions.
- In the ticket-based support structure, you always keep track of open requests, prioritize sensibly, and document carefully.
- Subsequently, you will also conduct user training and support customers during the implementation of new modules or system components – via phone, remotely, or if necessary, on-site.
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Our expectations of you
Education
- Successfully completed training as an IT specialist for system integration or a comparable qualification.
Qualifications
- Confident handling of Microsoft Server products.
- Good knowledge in working with backup and security solutions.
- Hands-on mentality, solution-oriented work, and a high level of customer focus.
- Organizational talent, independence, and team skills.
- Willingness to travel within the DACH region (limited, e.g., for on-site customer support).
- Very good German skills (native speaker level).
Experience
- 2-3 years of professional experience in IT support (1st & 2nd level).
- Excellent knowledge of the Windows client environment and network infrastructure, as well as experience with virtualization technologies.
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Benefits
More net
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This is your employer
KA RESOURCES
KA Resources is an internationally positioned recruitment agency that advises employers and employees in all areas of IT staffing. The company specializes in the specific needs of its clients, offering new perspectives and development opportunities.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist
- Salary
- from 57.000 € Gross/Year
- Location
- Schweich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
