Job
- Level
- Experienced
- Location
- Osnabrück
- Working Model
- Onsite
- Job Field
- Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this position, you will be responsible for developing and optimizing the digital customer systems while collaborating closely with internal departments and external partners, implementing innovative AI solutions.
Your role in the team
- Product ownership for the digital customer system comprising CRM, customer portal, and Customer 360° within the strategic framework.
- Development of the customer portal and further development of customer systems in collaboration with customers, sales, service, and marketing.
- Translation of customer and business requirements into user stories, acceptance criteria, and prioritized product backlog items.
- Analysis of existing processes, development of AI-First target images, as well as independent conception and implementation of AI, agent, skill, and automation solutions.
- Professional representation of the product towards IT and external partners as well as management of implementation, testing, releases, and approvals.
- Support of the go-live and continuous improvement of customer systems based on customer feedback, usage, and business impact.
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Our expectations of you
Education
- Completed degree in Business Informatics, Industrial Engineering, Business Administration with a digital focus, or a comparable qualification.
Qualifications
- Basic understanding of the core responsibilities and methods of Product Ownership, e.g., product goals, roadmap, backlog, prioritization, user stories, and acceptance criteria.
- Knowledge in agile product development, process design, and agile project management systems.
- Proficient handling of AI as well as the ability to integrate it into specific business processes and develop own automations or prototypes.
- Understanding of capturing, linking, and utilizing customer data in CRM, customer portal, and connected systems.
- Very good German and English skills.
Experience
- Experience as a Product Owner, in digital Product Management, or in a comparable role.
- Experience in the development and enhancement of CRM systems, customer portals, or digital platforms.
- Experience in collaborating with clients, business units, IT, and external partners.
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What we offer
- Interesting, challenging activities in an international company with worldwide locations.
- Flexibility in job design with the goal of a healthy work-life balance.
- A appreciative corporate culture where both sides give their best.
- An attractive, performance-based salary with a thirteenth month bonus as well as benefits in the areas of occupational pension scheme and health management (BGM).
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Topics You Will Work On
Job Locations
About Your Employer
Schoeller Technocell GmbH & Co. KG
Schoeller Technocell GmbH & Co. KG, based in Osnabrück, Germany, is a renowned manufacturer of specialty and decorative papers. The company provides innovative paper solutions for various industrial applications, particularly in the fields of flooring and wood-based materials. Since 1895, Schoeller Technocell has been synonymous with quality and progress in the paper industry.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Print, Paper, Packaging
Product Owner Customer Systems & AI
- Location
- Osnabrück
- Working Model
- Onsite
- Diversity
- Open for all genders
