Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage service and support requests in 1st and 2nd level, analyze technical issues in Microsoft environments, and actively optimize support processes.
Job Technologies
Your role in the team
- You handle service and support requests in 1st and 2nd level from IT colleagues and end users.
- Additionally, you analyze technical issues in the Microsoft environment (Windows, M365, Teams, etc.) and find suitable solutions.
- In addition, you will contribute to the optimization of support processes and knowledge management.
- You are also actively involved in the introduction of new tools and technologies.
- Close collaboration with other IT departments is also part of your daily routine.
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Our expectations of you
Qualifications
- Communication skills and a service-oriented attitude are second nature to you.
- A structured and solution-oriented way of working is also among your strengths.
- With your very good German and English skills, you navigate confidently in an international context - additional foreign languages are an advantage.
- Additionally, you are willing to take on on-call duties.
Experience
- You already have several years of professional experience in IT support or Service Desk, as well as solid knowledge of Microsoft technologies and modern workplace solutions.
- Experience in mentoring new colleagues would be desirable.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Rhenus AG & Co. KG
We are a world-renowned logistics company with 29,000 employees in over 40 countries. We specialize in managing complex supply chains and offering our customers innovative value-added services.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
3.1Culture
4.0Career Growth
2.7Workingconditions
4.2
IT Support Specialist
- Location
- Holzwickede
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
