Job
- Level
- Experienced
- Job Field
- Project, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Wuppertal
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will plan and coordinate complex migrations of users and customers between different products, while reducing risks and ensuring value for customers throughout the process.
Your role in the team
- As a Technical Program Manager (m/f/d) for Migration, you will be responsible for planning, coordinating, and executing complex user and customer migrations between products and platforms.
- You will act as the central point of coordination across engineering, services, and customer-facing teams, ensuring migrations are delivered safely, predictably, and with minimal disruption.
- Your focus is to reduce technical and operational risk, enable scalable migration processes, and ensure customers experience clear value and continuity throughout product transitions.
- You will work closely with internal services teams and engage directly with customers where required, combining strong technical understanding with program leadership, risk management, and stakeholder communication.
- Plan and manage end-to-end migration and depreciation programs, covering scope definition, timelines, dependencies, and success criteria.
- Coordinate migrations of users, customers, and data between products or platform versions, ensuring continuity of service and contractual commitments.
- Define and maintain clear migration strategies, rollout plans, and cutover approaches tailored to different customer segments.
- Track progress against milestones, manage inter-team dependencies, and ensure timely delivery across multiple workstreams.
- Act as the primary interface between engineering, internal services teams (e.g., Professional Services, Support, Operations), and customer-facing functions.
- Engage directly with selected customers to align on migration plans, expectations, risks, and timelines.
- Communicate clearly and proactively on migration status, risks, and decisions to both internal stakeholders and customers.
- Partner with Product, Engineering, and Customer Success to ensure migrations align with product strategy and customer outcomes.
- Identify, assess, and actively manage technical, operational, and customer risks associated with migrations and deprecations.
- Define mitigation plans, escalation paths, and decision frameworks to address issues early and reduce impact.
- Ensure dependencies across products, services, tooling, and teams are clearly documented and actively managed.
- Support go/no-go decisions with data, risk assessments, and clear recommendations.
- Identify gaps in tooling, automation, and processes required to support scalable, repeatable migrations.
- Drive the definition and delivery of internal tools, dashboards, runbooks, and playbooks in collaboration with engineering teams.
- Establish standard migration frameworks, processes, and governance to reduce future effort and risk.
- Continuously improve migration execution through retrospectives, metrics, and feedback from teams and customers.
- Support change management activities related to product deprecations and migrations, including internal enablement and customer communication.
- Ensure documentation, training materials, and operational readiness are in place for services and support teams.
- Monitor post-migration outcomes, incidents, and feedback to ensure stability and customer satisfaction.
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Our expectations of you
Qualifications
- Ability to work confidently with engineering teams on technical topics while remaining outcome- and risk-focused.
- Strong risk management skills, with the ability to identify issues early and drive mitigation across teams.
- Excellent communication, organisational, and stakeholder management skills across multiple levels of seniority.
- Fluent English required.
- Vertrautheit mit Deprecation-Strategien, Lifecycle-Management sowie vertraglichen oder Compliance-Aspekten.
- German language skills.
Experience
- Proven experience as a Technical Program Manager, Program Manager, or similar role managing complex, cross-functional initiatives.
- Strong experience delivering customer-impacting migrations, platform transitions, or large-scale technical change programs.
- Experience interfacing with services teams and engaging directly with customers in a structured, professional manner.
- Experience with SaaS platforms, cloud-based products, or data-intensive systems.
- Experience in defining internal tools, automation, or operational processes to support scale.
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Thinkproject
Thinkproject transforms information from data and human interactions into valuable insights. By combining insights and know-how, owners, stakeholders, contractors and developers can significantly improve the sustainability and efficiency of their projects.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Culture
3.5Career Growth
3.4Engineering
3.4Workingconditions
3.7
Technical Program Manager - Migration
- Location
- Berlin, Wuppertal
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
