Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Neckarsulm
- Working Model
- Onsite
Job Summary
In this role, you will take central responsibility for monitoring, prioritizing, and managing IT incidents and service requests while coordinating solutions in a 24x7 operation.
Your role in the team
- As the single point of contact (SPOC) for IT support staff and our Operations Center, you will be responsible for monitoring events, incidents, and service requests.
- You assess monitoring and fault reports confidently, prioritize them correctly, and ensure that the appropriate specialist departments are involved.
- You are also responsible for coordinating and creating manufacturer tickets, including accompanying them until the final solution.
- You reliably perform standardized tasks such as restarts, log analyses, or access checks according to work instructions and transparently document each step in the ticketing system.
- In this role, you will work closely with service and infrastructure teams, proactively communicate with customers and stakeholders, and actively contribute to optimizing our processes.
- In 24x7 monitoring, you act as the SPOC responsible for accepting, triaging, classifying, and prioritizing incidents.
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Our expectations of you
Education
- Completed IT training or comparable professional experience in the IT environment, ideally in monitoring or incident management.
Qualifications
- Proficient in ticketing systems and experienced in analyzing technical issues.
- Good knowledge of infrastructure services, monitoring tools, and common IT processes (e.g., ITIL).
- Very good German skills (C1) and good English skills in speaking and writing.
- We are particularly impressed by your strong service orientation, your sense of responsibility, and your confident handling of various stakeholders.
- Willingness to work in shifts (24x7).
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Bechtle AG
Bechtle is a leading IT company in Europe and operates around 70 system houses in Germany, Austria and Switzerland. The e-commerce companies in 14 countries ensure reliable IT services and enable companies to fully exploit their potential
Description
- Company Size
- 50-249 Employees
- Founding year
- 1983
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Engineering
4.0Workingconditions
4.5Career Growth
4.0Culture
4.2
IT Support Agent
- Location
- Neckarsulm
- Working Model
- Onsite
- Diversity
- Open for all genders
