Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Heilbronn, Stuttgart
- Working Model
- Onsite
Job Summary
In this role, you provide 1st and 2nd level support in client management, manage software and hardware installations, and document your activities in the ticketing system.
Job Technologies
Your role in the team
- 1st and 2nd level support in client management (O365, M365, AzureAD, ...).
- Administration, support of clients and users.
- Direct contact with end users at the Service Desk at customer locations in southern Germany.
- Handling a ticketing system and documenting your activities within the ticketing system.
- Installation and configuration of hardware and software components.
- Analysis and troubleshooting of faults.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist (m/f/d) or are a career changer (m/f/d) with relevant experience and motivation.
Qualifications
- You also share our enthusiasm for the Modern Workplace and topics such as Office 365, Microsoft 365, Teams, Azure, etc.
- You are confident in handling and documenting ticketing systems such as Jira, ServiceNow, Helpline.
- When it comes to incidents and requests, you always have an overview because you always keep a cool head.
- Good German language skills, both spoken and written, ideally complemented by good English skills.
- Your open and friendly demeanor makes our clients always feel comfortable and happy to receive your assistance.
- Your working style is characterized by your strong technical and analytical skills.
- You are a communicative team player and enjoy taking on new challenges.
- Independent work is no problem for you, and you enjoy being on the move.
- You have a Class B driver's license and are mobile.
Experience
- You have practical experience in IT support (First and Second Level), customer support, telephone support, or user helpdesk.
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What we offer
- We offer you a permanent position in a future-proof industry.
- In addition to occupational pension schemes, you can also prepare for retirement with perinova salary conversion PLUS.
- Our consulting and managed services are closely integrated, including the colleagues among themselves.
- For example, the consulting firm offers introductory courses in which employees of the Managed Service accompany colleagues on a project.
- Cycle to work using a bicycle or e-bike and take advantage of the attractive company bike leasing (JobRad).
- In addition, we offer employee discounts for private online shopping (Corporate Benefits).
- With our corporate fitness program (EGYM Wellpass), you have access to over 6,000 sports studios, swimming pools, climbing halls, and more.
- In addition, you have access to a comprehensive online program with live or streaming courses.
- Flat hierarchies and an open working environment where we value your opinion.
- The bosses are just a Teams chat away.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Perinova
Wir, die perinova IT-Management GmbH beraten mittelständische und große Unternehmen bei allen Fragen um die Client-/Server Infrastruktur, sei es physikalisch oder virtuell, sei es in der Cloud oder on-premises.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Modern Workplace Supporter
- Location
- Heilbronn, Stuttgart
- Working Model
- Onsite
- Diversity
- Open for all genders
