Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take on second-level support for SAP systems, conduct error analysis, optimize processes, and support hybrid SAP operations while working in a two-shift schedule.
Job Technologies
Your role in the team
- In our SAP Technical Operations team, you will share responsibility for second-level support of all SAP applications and systems of the Bundesbank, including mission-critical processes.
- This primarily includes monitoring, overseeing application operations, error analysis and, if necessary, troubleshooting, providing highly authorized last-level users to authorized support personnel, and enabling remote access for SAP SE.
- Additionally, you support the operation of our hybrid SAP landscape and contribute your expertise to IT projects related to SAP as well as to the optimization of operational processes.
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Our expectations of you
Education
- Bachelor's degree or equivalent in STEM fields or an equivalent educational qualification or comparable knowledge from at least 3 years of professional experience.
Qualifications
- Very good German and good English skills.
- Excellent knowledge of SAP technologies (ERP, S/4HANA, CTS+, Process Orchestration, Solution Management, Fiori/Fiori Launchpad, SAP Business Technology Platform) and operational administration and/or second-level support of SAP systems.
- Good knowledge of established ITIL processes (Incident, Problem, Change, and Configuration Management), as well as the components and interrelationships of a hybrid IT landscape (IT architecture, platforms, solutions, cloud computing).
- Strong analytical skills combined with a high degree of self-responsibility and team spirit.
- Excellent communication skills.
- Willingness and suitability for work in a two-shift system as well as willingness and suitability to undertake on-call duties.
Experience
- At least 2 years of experience in IT operations or IT second-level support.
- Extensive practical experience in support and troubleshooting of SAP processes.
- Practical experience in monitoring SAP systems.
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What we offer
- Remuneration based on TVöD, according to pay grade 11, plus bank allowance, future-oriented position in the public sector with reliable working conditions, permanent employment contract, and the general possibility of civil service status.
- Extensive home office options within Germany (generally up to 60% of working hours), good technical equipment (e.g., smartphone, laptop), collegial and appreciative working atmosphere, working hours: 39 hours/week, 30 days of vacation, flexible working hours with time off in lieu for overtime.
- Free Germany Ticket as a Job Ticket, good transportation connections (bus & train), central location, free parking, corporate health management, health and sports courses, company-owned apartments, company restaurant.
- You work in a two-shift system (06:00 to 19:30), are on regular on-call duty (Monday to Friday from 19:30 to 07:00, occasionally also on weekends), and sometimes on public holidays.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Deutsche Bundesbank
Die Deutsche Bundesbank is one of the world's largest central banks and has the task of working in the public interest. This includes monetary policy, banking supervision, financial stability, cash and non-cash payments.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
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(1 Review)3.1
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SAP Technical Operations Specialist
- Location
- Dusseldorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
