Job
- Level
- Senior
- Job Field
- Data, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 75.000 to 100.000€ gross/year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will leverage your expertise in payment analytics to support customers in optimizing their payment performance by transforming complex data into actionable recommendations and conducting analyses for cost reduction.
Your role in the team
- We're looking for a Payments Operations Analyst to help customers unlock the full value of Congrify (an IXOPAY company) AI Payments Intelligence platform.
- In this customer-facing role, you'll combine your expertise in payments, data analytics, and payment operations to help enterprise merchants improve payment performance, reduce costs, and make smarter decisions using their payment data.
- Working closely with customers and cross-functional teams, you'll transform complex payment data into actionable insights while ensuring high-quality data ingestion and operational excellence.
- This is an opportunity to work at the intersection of payments, analytics, AI, and customer success while helping shape the future of intelligent payment optimization.
- Deliver Customer Value
- Partner with enterprise customers to understand their business goals, payment strategies, and operational challenges.
- Act as a trusted advisor, helping customers optimize payment performance, improve authorization rates, reduce costs, and strengthen data-driven decision-making.
- Leiten Sie regelmäßige Geschäftsüberprüfungen und liefern Sie umsetzbare Empfehlungen basierend auf Zahlungstrends, Analysen und KI-generierten Erkenntnissen.
- Drive Data Excellence
- Monitor customer data ingestion pipelines and data quality to ensure accurate, reliable analytics and reporting.
- Analyze payment performance, transaction trends, and machine learning-generated anomalies to identify optimization opportunities.
- Support customers with KPI configuration, dashboard customization, and data integration to maximize the value of IXOPAY's AI Payments Intelligence platform.
- Zusammenarbeit über Teams hinweg
- Partner with Product, Data Engineering, Customer Experience, and Integration teams to deliver seamless customer solutions.
- Translate customer feedback and business requirements into actionable product enhancements and feature requests.
- Support successful customer implementations by providing technical guidance throughout onboarding and deployment.
- Advance Product Innovation
- Stay current on payment technologies, industry trends, regulatory requirements, and emerging developments in payment analytics and AI.
- Share customer insights that help shape the future direction of IXOPAY's Payments Intelligence, Payment Orchestration, and Universal Tokenization solutions.
- Champion operational excellence through continuous process improvement and a customer-first mindset.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Technology, Data Science, Business, or a related field.
Qualifications
- Starkes Verständnis von Zahlungssystemen, einschließlich Zahlungsdienstleister (PSPs), Acquirer, Kartenzahlungen und Zahlungsoptimierung.
- Strong communication and presentation skills, with the ability to explain technical concepts to both technical and business stakeholders.
- Excellent analytical thinking, problem-solving, and relationship management skills.
- Ability to work independently while collaborating across cross-functional teams in a fast-paced environment.
- Willingness to travel up to 25% for customer meetings and team collaboration.
- Knowledge of payment orchestration, tokenization, fraud prevention, or payment optimization solutions.
Experience
- 5+ Jahre Erfahrung in Zahlungsabwicklung, Zahlungsanalyse, Datenanalyse oder Zahlungsmanagement.
- Experience analyzing complex datasets and translating insights into business recommendations.
- Experience working directly with enterprise customers in a consultative or customer-facing role.
- Experience working for a merchant, payment service provider (PSP), acquirer, or FinTech organization.
- Experience with payment data analytics, business intelligence platforms, dashboards, or reporting tools.
- Experience supporting AI-driven analytics or payment intelligence platforms.
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What we offer
- Competitive salary and benefits
- Professional growth and development opportunities
- A collaborative, international team environment
- Flexible hybrid working in Munich or Germany
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Topics You Will Work On
Job Locations
About Your Employer
Congrify Payments Intelligence
Congrify Payments Intelligence is a software company based in Munich that specializes in payment data and offers a no-code platform for analyzing and optimizing this data. The solution helps companies consolidate their fragmented payment data and transform it into actionable insights. Congrify is part of IXOPAY and emphasizes transparency and operational efficiency in payment transactions.
Description
- Company Type
- Startup
- Industry
- Banking, Finance, Insurance
Payments Operations Analyst
- Salary
- 75.000 to 100.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.45.351 to 58.031 € net/year · Tax class I
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
