Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kerstenhausen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead the Network Operations Center, ensure network stability, drive the transformation into a Service Management Center, and develop ITIL processes to optimize operational activities.
Job Technologies
Your role in the team
- Technical and disciplinary leadership of the Network Operations Center: You create a high-performing and committed team through clear leadership, targeted employee development, and regular communication.
- Ensuring stable network operation and service availability: With your sense of responsibility, you guarantee continuous monitoring of network operations and relevant IT services around the clock.
- Strategic development towards a Service Management Center: Through your strategic orientation, you drive the transformation from traditional NOC structures to a future-proof and efficient SMC.
- Management of roadmap planning and requirements management: Based on your prioritization and structuring skills, you ensure targeted implementation of new systems and services.
- Further development and establishment of ITIL processes: With your process understanding, you ensure a structured and sustainable handling of incidents, changes, and problems in operational activities.
- Operational management of external service providers and partners: In close collaboration, you ensure compliance with contractual obligations as well as smooth end-to-end service delivery.
- Responsibility for budget, forecasting, and financial management: Through your proactive planning, you ensure transparency, cost control, and efficient resource utilization.
- Preparation of decision-making bases and active interface management: With your structured presentation of complex issues and clear communication, you support well-informed management decisions and close cross-departmental collaboration.
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Our expectations of you
Education
- Completed vocational training or a degree in a technical field
Qualifications
- In-depth knowledge of modern fiber optic technologies, especially XGS and PON
- Strong leadership skills in escalation and crisis situations
- Leadership understanding based on coaching, empowerment, and employee development
- Strong analytical skills and a structured way of thinking
- Excellent German and English skills
Experience
- Several years of professional and leadership experience in a comparable role, ideally within the context of Network Operations or telecommunications.
- Experience in transforming NOC structures into a Service Management Center
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What we offer
- Our portfolio is tailored to your needs. Whether for your job, your security and retirement planning, or for leisure. We offer a wide range of supplementary benefits!
- You will benefit from these and other perks:
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Deutsche Glasfaser Holding Gmbh
Die Unternehmensgruppe Deutsche Glasfaser mit Hauptsitz in Borken (NRW) plant, baut und betreibt anbieteroffene Glasfaser-Direktanschlüsse für Privathaushalte und Unternehmen. Sie engagiert sich bundesweit privatwirtschaftlich für die Breitbandversorgung ländlicher Regionen. Mit innovativen Planungs- und Bauverfahren realisiert Deutsche Glasfaser in enger Kooperation mit den Kommunen FTTH-Glasfasernetze schnell und kosteneffizient – auch im Rahmen bestehender Förderprogramme für den flächendeckenden Breitbandausbau.
Description
- Founding Year
- 2011
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Head of Network Operations Center
- Location
- Kerstenhausen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
