Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze complex software issues, troubleshoot errors, and assist customers in using our B2B software. You coordinate inquiries and document solutions professionally.
Job Technologies
Your role in the team
- As a Technical Support Engineer, you support our customers and partners as part of an expert team in the use of our B2B software. You analyze the application, identify and fix bugs in program functions, and resolve complex, company-specific issues.
- You recreate complex scenarios, drive fault analysis forward, and oversee the entire process up to release management.
- You help solve company-specific problems, assist with the use of our software, and troubleshoot errors caused by incorrect application of program functions.
- You coordinate, prioritize, and monitor incoming inquiries professionally and in contact with our clients.
- You lead product- and project-related support in close collaboration with our IT consultants and our product development.
- You document solutions, workarounds, and best practices.
- You support the ITIL-based expansion of our service structures.
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Our expectations of you
Education
- You have successfully completed your university studies in Business Informatics, Mathematics, or Physics, or you have an equivalent qualification.
Qualifications
- You have good knowledge in at least one of the languages XSLT, Java, or SQL, as well as in standards and products such as XML, XPath, WS*, MySQL, Oracle, Tomcat, Linux, or Unix.
- You enjoy breaking down complex issues involving the interplay of various software components and getting to the bottom of things.
- You want to continuously expand your knowledge.
- You possess very good German language skills in speaking and writing, as well as business-fluent English skills.
Experience
- You have at least 2 years of professional experience in support or IT consulting for complex software solutions, including customer contact.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Virtimo AG
We offer consulting and implementation services for complex integration scenarios in the energy industry, using modern and powerful tools.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
