Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure the stable operation of our cooking robots, monitor systems, coordinate incident management, develop automations, and improve processes for increased efficiency.
Job Technologies
Your role in the team
- As a Customer Operations Engineer, you ensure the stable operation of our cooking robots. You identify technical issues early, coordinate the troubleshooting process, and keep workflows lean and efficient. This way, you ensure that our robots operate reliably at all times.
- System Operations & Monitoring: You remotely monitor our robotic systems from our Hamburg location, analyze alerts and system statuses, and identify technical anomalies early.
- Incident Management: You proactively identify disruptions, handle error reports via phone, and conduct structured fault analyses. In close collaboration with Engineering and Field Operations, you coordinate the troubleshooting process.
- Documentation: You document system data, incidents, and solutions clearly and comprehensibly, ensure smooth handovers between layers, and develop playbooks for recurring scenarios.
- Automation & Process Optimization: You develop new automations, workflows, or internal tools and continuously improve existing monitoring, support, and operational processes.
- Communication & Collaboration: You act as the interface between clients, Field Operations, and internal teams. You communicate clearly, solution-oriented, and on an equal footing.
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Our expectations of you
Education
- Technical background: You have a technical education, a degree in a technical field, or a comparable qualification, and you quickly adapt to modern technology environments.
Qualifications
- Are you passionate about innovative technologies, excited about the role, and want to revolutionize the worlds of tech and culinary arts together with us? Let's get cooking!
- Structured working approach: You tackle challenges analytically, work meticulously documented, and maintain an overview even in stressful situations.
- Willingness to work shifts: including evenings, weekends, and nights. Of course, with appropriate compensation.
- Communication skills: You are open in your approach to people and enjoy talking on the phone with users, technical teams, and other stakeholders.
- Very good German & English skills (at least C1): For clear, precise, and professional communication in international teams.
- Interest in automation, scripting & process improvement: You want to optimize workflows and enhance processes.
- Knowledge of Linux/Unix, containers, or server-based systems: You feel confident working in common infrastructure and operational environments.
Experience
- Experience in Technical Support: You have already worked in technical support (e.g., 1st/2nd level, IT Operations, Incident Response) and know how to systematically handle disruptions, prioritize them, and support them through to resolution.
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What we offer
- goodBytz Culineers Canteen: Our demo robot Felix provides you with fresh meals around the clock at a discounted employee rate.
- Mental Health matters: Access the mental health platform OpenUp, where you can book confidential 1:1 sessions with certified psychologists, health, and financial experts — whenever you need them. Up to two family members also receive personalized access.
- Bike leasing: Your new bike is already waiting for you! After successfully completing the probation period, you can take advantage of our bike leasing offer and choose your dream bike.
- Flexible working hours: The possibility to work remotely (where the position allows) and flexible working time arrangements for a good work-life balance are a matter of course for us.
- Your personal benefit - you have the choice: At goodBytz, you know best what suits you. That's why you have the option to choose between: subsidy for Urban Sports Club membership, subsidy for the Deutschlandticket (hvv Jobticket Premium), Edenred City Card.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
GoodBytz GmbH
GoodBytz GmbH develops advanced Robotic Kitchen Assistants capable of cooking up to 150 dishes per hour. The company aims to make kitchens more efficient and hygienic through automation. Their solutions are applied in gastronomy, healthcare, and production facilities.
Description
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
Customer Operations Engineer
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
