Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you serve as the technical contact for users, handling incidents and service requests, conducting software installations, and maintaining the internal knowledge base. You actively assist with rollout projects and have the opportunity for service ownership.
Your role in the team
- As a SPOC (Single Point of Contact), you are the central technical contact for our users in internal and external sales.
- You record and process incoming incidents and service requests in the ticketing system, then take over the prioritization, classification, and documentation of tickets.
- You independently analyze and resolve technical issues (remotely or at the user's location).
- Together with our Workplace colleagues, you will carry out software and operating system installations and additionally support internal relocations and rollout projects (e.g., in our current new building project).
- You diligently maintain our internal Knowledge Base and Self Service Portal, proactively assisting in the continuous development of operational processes and workflows.
- Depending on your interests and personal development, you have the opportunity to take on service ownership for specific topics, e.g., Mobile Device, Printout, or Service Catalogue Management.
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Our expectations of you
Education
- You have successfully completed training as an IT specialist for system integration, possess a similar qualification, or impress us as a career changer (m/f/d) with prior experience.
Qualifications
- You are well-versed in current IT technologies and have a basic understanding of Service Management processes according to ITIL standards.
- You personally convince us as a team player with high commitment and stress resistance.
- Furthermore, you excel with your independent working style, quick comprehension, and analytical thinking.
- Fluent in German, both spoken and written, completes your profile.
Experience
- Ideally, you already have practical experience in Service Desk and/or end-user support.
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What we offer
- A challenging task within a team with a high degree of personal responsibility and scope for design.
- Long-term and secure employment in a traditional insurance company.
- Excellent compensation including holiday and Christmas bonuses.
- Workplace in the heart of Munich (5 minutes from the main train station).
- Flexibility through flexible working hours and a hybrid work model with the possibility of working from home (50%).
- Countless social benefits - including JobRad, transportation allowance, our canteen, occupational health insurance and retirement plans, massage offers, and much more.
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Benefits
Work-Life-Integration
More net
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
MÜNCHENER VEREIN Versicherungsgruppe
Die Münchener Verein Versicherungsgruppe, gegründet 1922, ist ein bundesweit tätiger Versicherer mit den Sparten Kranken-, Pflege-, Lebens-, Renten- sowie Sach- und HUK-Versicherungen. Als Vorsorge- und Pflege-Spezialist bieten wir leistungsstarke und vielfach ausgezeichnete Versicherungsprodukte für den privaten und gewerblichen Bereich.
Description
- Founding year
- 1922
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT service desk employee
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
