Valuemation Jobs in Hesse

In this role, you handle 1st-level support requests, assist users with IT processes, and manage incidents and service requests following ITIL guidelines. You also maintain a knowledge database and inform users about ticket statuses.

In this role, you will take on 1st-level support, process IT incidents and service requests, and assist users with hardware and software while adhering to ITIL standards.

In this role, you will handle 1st-level support requests, manage IT incidents, and assist users with IT issues related to Windows 10/11 and Office 365 while applying ITIL processes.

In this role, you take on 1st-level support for IT end-users, handle incidents and service requests, and assist users with IT processes and services while applying ITIL guidelines.

In this role, you will provide 1st-level support for IT end-users, handle support tickets, manage incidents, and maintain a knowledge database according to ITIL standards.

In this role, you will provide 1st level support for IT end-users, manage incidents, update users on ticket status, and contribute to the Knowledge Management database following ITIL guidelines.

In this role, you will provide 1st level IT support for end users, manage incidents and service requests, and assist with Office 365 and Windows 10, while adhering to ITIL standards for ticket handling.

In this role, you will be responsible for 1st-level support for IT requests, resolving incidents and service inquiries, executing password resets, and maintaining the knowledge database in the service desk.

In this role, you will handle 1st-level support requests, manage incidents and service inquiries in the ticket system, and assist users with hardware and software according to ITIL standards.

In this role, you handle 1st-level support requests, resolve IT issues, administer ITIL standards, and maintain a knowledge database while communicating closely with end-users.

In this role, you will provide 1st-level support for IT end-users, manage incidents and service requests, assist with hardware and software, and maintain the knowledge database following ITIL standards.

In this role, you will handle 1st-level support by managing incidents and service requests, assist users with IT services, apply ITIL guidelines, and work with Office 365 and Windows systems.

Handling of 1st level support for IT end-users from clients and management of 1st level incidents. Support in the technical and functional handling of all elements of the deployed hardware, standard software, and applications for business purposes....

Handling of 1st-level support for IT end-users of the client. Acceptance and processing of disturbances and service requests. Provision of user support and consulting on services, end devices, and IT processes. Management and processing of 1st-level...

Responsibility for 1st-level support of IT end-users and management of 1st-level incidents. Receipt and processing of disturbances as well as service requests. Assistance with the practical application and management of the hardware used, standard...