IT Services Manager Job in Brandenburg

In this role, you handle IT requests, perform maintenance on hardware and software, and support projects aimed at optimizing existing system solutions on-site.

In this role, you will develop the release management process according to ITIL, optimize support processes and tools, create target group-specific reports, and ensure continuous reporting of quality metrics.

In this role, you will be responsible for the continuous optimization of our IT service management and will drive the development of ITSM tools. You will ensure SLAs are met and act as the Incident Manager.

As a competent point of contact, you reliably support our clients and demonstrate your skills in consulting and in 2nd + 3rd level support. You always keep the customer requirements in mind and ensure continuous development of our customer solutions....

Responsibility for the release management process established according to ITIL. Working on the continuous improvement of IT service, support processes, rollouts and tools. Reporting of key performance indicator-based quality management. Creation of...

First point of contact for our application software in the area of seminar, further training and course management, including advice and general technical information. 3rd level support Application for changes, version updates and checking for...

**IT service and IT project management** essentially covers your area of responsibility You are the first **contact person** , **adviser** and **companion** for our clinics with regard to the contractual services of Asklepios IT You act as an...