Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary
- Salary
- 65.000 to 70.000€ Gross/Year
- Location
- Zossen
- Working Model
- Onsite
Your role in the team
- Evaluation of the existing service portfolio and service catalog of the departments of Service and Support, as well as the police infrastructure, regarding completeness, efficiency, and user orientation.
- Optimization and further development of the existing service portfolio and service catalog in terms of structure, transparency, and user-friendliness.
- Adjustment of the service descriptions as well as the technical specifications.
- Review and optimize existing service processes regarding efficiency, standardization, and automation.
- Development and implementation of improvement proposals for existing service processes.
- Support in the preparation of new services, particularly through feasibility analyses, resource planning, and conceptual assistance for subsequent operational implementation.
- Evaluation of change management processes including documentation of changes and communication to affected stakeholders.
- Documentation of all conducted evaluations and optimization measures for quality assurance.
- Contribution of experiences and best practices from other departments of ZIT-BB to improve the services in the IT departments of the police.
- Contributing to projects.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification.
Qualifications
- A high level of communication and teamwork skills, as well as a structured and analytical approach to work, are required.
- Proactive and self-reliant work combined with problem-solving and decision-making skills.
- Ability to communicate complex issues appropriately to the target audience and openness and willingness to collaborate across disciplines.
- Very good German language skills in speaking and writing (C1, proof required if not native language).
- Willingness to undergo a Security Check SÜ 1 in accordance with the Brandenburg Security Clearance Act.
Experience
- Essential are verifiable certifications in the field of IT Service Management (e.g., ITIL Foundation V3 or V4) and professional experience in IT Service Management (at least 3 years).
- Experience in creating and maintaining service portfolios as well as optimizing service catalogs.
- Knowledge in process optimization, automation, and project and resource planning, as well as experience in change management.
- Proficiency in documentation and reporting, as well as experience in collaboration and knowledge sharing with other departments.
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Topics that you deal with on the job
Job Locations
This is your employer
ICONSA GmbH & Co. KG
ICONSA GmbH & Co. KG is an established company specializing in personnel consulting and services. With an innovative approach, the company offers tailored solutions for complex personnel requirements.
Description
- Company Type
- Recruiting Agency
- Working Model
- Onsite
- Industry
- Recruitment Agency
IT service analyst for service portfolio and process optimization
- Salary
- 65.000 to 70.000€ Gross/Year
- Location
- Zossen
- Working Model
- Onsite
- Diversity
- Open for all genders
