Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you handle 1st-level support requests for hardware and software issues, set up workstations, and assist with network problems and user management.
Job Technologies
Your role in the team
- 1st level support for software and hardware questions (ticket system, remote access)
- Setup and support of workstations (Windows, MS Office, end devices)
- Support with network issues, user management, and permission assignment
- Collaboration with 2nd-level support for more complex issues
- Documentation and maintenance of system information
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Our expectations of you
Education
- Completed IT training (e.g., Fachinformatiker Systemintegration (m/f/d)) or comparable experience
Qualifications
- Knowledge of Windows environments and Office 365
- Customer orientation, communication skills, and resilience
- Very good German skills, English skills are desirable
Experience
- Experience in IT service or helpdesk support
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Support Specialist / IT Service Desk
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
