Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT issues in 2nd-level support, manage the Microsoft 365 environment and Active Directory, and document requests in the ticket system to ensure the highest service quality.
Job Technologies
Your role in the team
- You are the primary contact for our clients and independently resolve IT issues in 2nd-level support — from client applications to complex Microsoft 365 environments, both remotely and on-site.
- You are responsible for the careful qualification, prioritization, and documentation of all inquiries in our ticket system, thereby ensuring transparency and high service quality.
- You manage the IT infrastructure of our clients, handle user and permission management in Active Directory, and ensure the smooth installation of applications.
This text has been machine translated. Show original
Our expectations of you
Education
- You have training in the IT field (e.g., as an IT specialist) or, as a career changer, at least five years of professional experience in IT administration.
Qualifications
- You are a professional in the Microsoft 365 world.
- Even when things get hectic, you keep a cool head, work in a structured manner, and enjoy solving technical problems.
- You are proficient in German (both spoken and written) and ideally possess a Class B driver's license.
Experience
- Ideally, you already have experience in the following areas: Microsoft client and server operating systems, virtualization (VMware, Hyper-V), backup, security (firewall), networking, Active Directory, MS Exchange (classic and cloud).
This text has been machine translated. Show original
What we offer
- Your company affiliation positively affects your vacation days.
- You can do part of your work from home.
- If you do have to work overtime, you can compensate for it with time off.
- Attractive compensation with an annual bonus.
- Varied responsibilities where you can contribute and grow personally and professionally.
- Individual opportunities for continuous professional development and qualification through training courses & certifications.
- Collegial corporate culture in an established and stable company.
- Comprehensive onboarding to ensure you settle in quickly and feel comfortable with us.
- Modern facilities with air conditioning.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
GFAD Systemhaus AG
The GFAD Systemhaus AG is a family-run company that provides software, IT services, hardware, and data protection. With over three decades of experience, we have the expertise to provide our clients with the best possible solutions.
Description
- Founding year
- 1979
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior System Administrator
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
