Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Onsite
Job Summary
In this role, you will capture and resolve IT issues on-site for customers, document them in the ticketing tool, and support quality assurance and IT projects in 1st-level support.
Your role in the team
- Recording and troubleshooting IT issues at the customer's site, including documentation in the ticketing tool.
- Support of quality assurance within the framework of defined service processes.
- Taking over 1st-level support.
- Conducting application monitoring.
- Preparation and support of IT projects.
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Our expectations of you
Education
- Successfully completed vocational training in the IT field or a university degree in computer science.
Qualifications
- Very good spoken and written German skills.
- IT affinity, strong communication skills, a customer-oriented and solution-oriented work approach, as well as team spirit and reliability.
Experience
- Initial professional experience in 1st-Level Support.
- Experienced in handling common hardware and software requirements, with experience in working with IT applications and knowledge of MS Office 365.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Aschert & Bohrmann GmbH
Aschert & Bohrmann GmbH is an experienced recruiting agency specializing in personnel selection and placement. Its strong team ensures competent advice and quick filling of positions.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT service desk employees
- Location
- Cologne
- Working Model
- Onsite
- Diversity
- Open for all genders
