Job
In this role, you will handle IT tickets, perform error analyses, and support customers via remote access for issues, while also contributing to complex IT projects.
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Your role in the team
- You handle and prioritize orders and disturbances via remote access or by phone, or escalate them if necessary.
- You provide our clients with competent initial solutions via remote access.
- You ensure the operation of complex system environments for our clients.
- You take responsibility for initial assessment, error analysis, and initiate corrective actions.
- Management and monitoring of tickets in accordance with the Service Level Agreements.
- You support your colleagues with complex IT projects (software and hardware rollouts).
- You continuously maintain and expand our knowledge databases.
Our expectations of you
Education
- Completed training in the IT field or equivalent practical professional experience
Qualifications
- IT affinity and quick comprehension skills
- Communication and teamwork skills
- Knowledge of current operating systems / server systems
- Very good spoken and written German skills
Experience
- Experience with a ticketing system
What we offer
- In addition to a modern working environment and an open team where you quickly become part of it, you can expect a varied range of tasks with plenty of responsibility and development potential!
- In addition to an attractive salary, you can expect many exciting benefits.
- The personal development of our employees is important to us, therefore we invest in the individual further education and training of each person.
Job locations
About your employer
venta IT GmbH is an IT system house with locations in Meppen, Lingen, and Nordhorn, specializing in customized IT solutions. With around 60 IT professionals, the company offers a comprehensive range of services, including IT consulting, network and security solutions, as well as cloud services and managed services.
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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