Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Pyrbaum
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for technical support, troubleshooting hardware, software, and network issues, installing systems, and assisting users both on-site and remotely.
Job Technologies
Your role in the team
- The IT ServiceDesk Technician is responsible for providing technical support as well as troubleshooting and maintaining hardware, software, and network systems within the company.
- In this role, you ensure that all IT resources operate efficiently and that users are supported promptly and professionally.
- First- and Second-Level Support for end users via phone, email, and on-site.
- Diagnosis and troubleshooting of hardware, software, and network issues.
- Installation, configuration, and maintenance of desktop PCs, laptops, printers, and mobile devices.
- Regular business trips to the production site in Pyrbaum to support local users and IT infrastructure up to twice a week.
- Support in monitoring and maintaining local networks (LAN), WLAN networks, and internet connectivity.
- Performing system updates, patches, and general maintenance tasks.
- Management of user accounts, access rights, and security policies.
- Installation and configuration of operating systems, business applications, and security software.
- Management of the IT inventory and ensuring proper asset tracking.
- Documentation of support requests, solutions, and processes in helpdesk or ticketing systems.
- Analysis of recurring problems and development of sustainable solutions.
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Our expectations of you
Education
- Completed degree in Computer Science, Information Technology, or a related field, or an equivalent qualification.
Qualifications
- In-depth knowledge of Windows operating systems, Microsoft 365, Active Directory, and Microsoft Entra ID.
- Basic knowledge of network technologies (TCP/IP, DNS, DHCP).
- Knowledge in handling antivirus solutions and IT security standards.
- Fluent spoken and written English-German skills.
- Strong communication and service orientation.
- Excellent problem-solving skills as well as the ability to handle multiple tasks simultaneously.
- Independent, structured, and reliable work approach.
- Teamwork skills and a high customer orientation.
Experience
- Ideally 1 to 3 years of professional experience in IT support or Service Desk environment.
- Experience in hardware diagnostics and minor repair work.
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What we offer
- Stable working environment in an international company with broad development opportunities.
- A motivated company with flat hierarchies, agility, and short decision-making processes in a future-oriented market environment (lithium-ion batteries).
- A friendly team that provides professional support and assistance.
- Internal and external training opportunities.
- permanent employment contract
- A modern working environment with high-quality technical equipment.
- Flexible working hours and the possibility to work remotely.
- Dogs are warmly welcome at the workplace!
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Triathlon Holding GmbH
Hochleistungsbatterien der Triathlon Batterien GmbH – leistungsstarke Batterien und Stromsysteme für Einsätze mit höchsten Ansprüchen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Service Desk Technician
- Location
- Pyrbaum
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
