Job
- Level
- Experienced
- Location
- Dusseldorf
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you provide personal IT support for users, resolving technical issues with laptops, iPhones, and software applications during your daily engagement on-site at the client.
Job Technologies
Your role in the team
- Personal IT support at the Tec-Stop on the customer's site for users with minor to medium technical issues.
- Initial diagnosis and resolution of issues with laptops, iPhones, iPads, peripherals, standard software, and workplace applications.
- Support with work-disrupting issues such as login, network, VPN, Outlook, Teams, OneDrive, Windows performance, and connectivity.
- Execution of simple IMAC services, re-installations, hardware replacements, and exchange device handling according to defined process specifications.
- User guidance on self-service processes, standard tools, hardware usage, and simple how-to questions.
- Documentation of all processes in the ticket system, including error description, measures taken, status, and next steps.
- Qualified escalation of more complex issues to Service Desk, Field Support, Mobility, 2nd Level Support, or other responsible support units.
- Compliance with defined service, quality, safety, and documentation requirements, as well as support in reporting.
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Our expectations of you
Qualifications
- Good knowledge of Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive, and common workplace applications.
- Good basic knowledge of iOS/iPadOS, mobile devices, VPN, networking, and client connectivity.
- Good technical understanding of laptop hardware, docking stations, printers, peripherals, and standard troubleshooting.
- Proficient in ticketing systems, service processes, documentation, and escalation procedures.
- Very good German language skills as well as good English language skills, both written and spoken.
- Class B driver's license required.
- Strong service and customer orientation with a friendly, professional, and approachable demeanor in direct user contact.
- Excellent communication skills and the ability to explain technical issues simply, calmly, and user-friendly.
- Patience, empathy, and composure when dealing with users, even under time pressure or with recurring questions.
- Structured, independent, and solution-oriented working style even when handling multiple concurrent tasks.
- Teamwork and close collaboration with Service Desk, Field Support, Mobility, external service providers, and other support units.
- High reliability, sense of responsibility, and quality awareness.
Experience
- Experience in IT onsite support, deskside support, service desk, or a comparable end-user support role.
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Job Locations
About Your Employer
Unisys Deutschland GmbH
As a leading provider of IT solutions and services, Unisys helps businesses and organizations around the world master complex challenges related to modernization, consolidation, and transformation. We provide support for many large companies and organizations in securing their critical systems, optimizing their data centers, and modernizing their business applications.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
IT Kiosk Service Support Technician
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
