Job
- Level
- Experienced
- Job Field
- Data, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop automated workflows and integrate data into our D2C eCommerce system to leverage marketing potential and enhance productivity.
Job Technologies
Your role in the team
- Imagine ... It's Wednesday. You have just deployed a new workflow that helps our Customer Success Team automatically identify the biggest levers of our clients and provides concrete playbooks for marketing.
- Yesterday, you launched the churn early warning system - a dashboard that calculates customer health scores based on WhatsApp activities, login data, and KPI development.
- Tomorrow, you will build the automated onboarding flow that writes customer data from the new customer form directly into Supabase, Airtable, and our CRM.
- You are not the person who builds slide decks. You are the person who builds systems that improve 550+ eCommerce brands — and make the ECOZA team 10× more productive.
- The ECOZA Intelligence is our core product project: an integrated D2C eCommerce Operating System that connects accounts (Shopify, Meta, Google, Klaviyo, Klarna), leverages benchmarks from over 550 brands, and delivers data-driven actions and assets.
- You build the technical layer that enables this: Data infrastructure & integrations: Set up and maintain Supabase databases per brand - brand-specific data streams from WhatsApp, 1:1 calls, kick-off calls, onboarding forms.
- Build API and MCP integrations: Klar (KPIs), Meta Ads, Google Ads, Klaviyo, Shopify - automated data flow into ECOZA Intelligence.
- Ensure data quality: Clean input is a fundamental prerequisite - you build validations, checks, and structures that prevent 'Shit In, Shit Out'.
- Onboarding Automation: New Customer Form Airtable Master Data Database Supabase CRM - a seamless flow.
- AI Workflows & Agents: Building LLM-based tools, such as automated creation of product images for online shops or media buying agents.
- Develop master prompts: Prepare domain knowledge for each agent and translate it into production-ready prompts together with management.
- Context Management: You manage data that is uniquely consolidated nowhere else to build the best agents, specifically known by the German-speaking market for eCommerce.
- Churn Prevention Workflows: Automated early warning for Health Score decline, automated intervention playbooks as PDF/Google Doc.
- Sales automation: Upsell trigger for customer wins, testimonial hunting automation, automatic contract reminders with context from ECOZA Intelligence.
- Enablement & Adoption: Documentation: Visually represent processes (Lucid/Mermaid), train pragmatically.
- Ensure that each tool is adopted - no project ends up being 'technically possible but practically irrelevant'.
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Our expectations of you
Qualifications
- Hands-on automation skills: Claude Code, OpenClaw, n8n, Make, APIs, Webhooks - you build workflows that run in production.
- API Integration: You can connect third-party APIs (Meta, Google, Shopify, Klaviyo, CRM systems) and build data pipelines.
- Product mindset: 'Is it being used?' is more important to you than 'Is it technically clever?'
- Basic understanding of frontend: Claude Code, Retool or similar low-code frontends - you can build dashboards that the team understands.
- Ownership & Pragmatism: You complete the build, test it in everyday use, and improve iteratively.
- Fluent in German, proficient in English.
Experience
- Database experience: Supabase, Airtable, or comparable - you can design scalable data structures.
- Experience in LLM & Prompt Engineering: You have already built productive AI workflows - not just written prompts, but systems that are used in everyday life.
- Nice to have: Vibe Coding, Python/Node.js, experience with eCommerce metrics, consulting or scale-up environment.
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What we offer
- Impact instead of government IT - you build systems that directly influence revenue and customer success.
- Above-average salary - because good people should earn good money.
- MacBook with full performance + 4K screen + home office budget.
- Hybrid work - 2 fixed office days for team culture & co-creation, the rest flexible.
- Training budget - Growth through knowledge is part of our DNA.
- Wellpass, Jobrad, Workations, Team Events.
- State-of-the-art, air-conditioned office in Munich - direct subway access, free parking.
- Short-term: You build the technical infrastructure of a platform that improves 550+ eCommerce brands. Greenfield, no legacy, direct business impact from day 1.
- Mid-term: You will become the technical backbone of ECOZA. The intelligence platform is the key competitive advantage - and you will build it.
- Long-term: Head of AI / Technical Operations - with the opportunity to build your own team and further develop the platform as a product.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
ECOZA GmbH
ECOZA GmbH, based in Munich, supports D2C eCommerce brands by implementing efficient processes from over 400 online shops. With a focus on training and support, the company promotes hybrid in-house solutions.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Automation & AI Operations Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
