Job
- Level
- Senior
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Mönchengladbach
- Working Model
- Onsite
Job Summary
In this role, you will develop comprehensive growth initiatives, optimize customer journeys, and derive actions from data analyses while collaborating closely with various teams and stakeholders.
Job Technologies
Your role in the team
- Development and implementation of comprehensive growth initiatives along the customer lifecycle.
- Identification and prioritization of growth potentials (e.g., cross-sell, conversion, retention, CLV).
- Design and optimization of data-driven customer journeys.
- Derivation of concrete measures from data analyses and tracking of relevant KPIs.
- Active use and further development of CRM systems and growth tools.
- Assumption of end-to-end responsibility for selected growth initiatives.
- Close collaboration with Product, Tech, Marketing, and Sales, as well as active stakeholder management.
- Your attitude makes the difference: by proactively managing risks and acting responsibly, you ensure the best customer experience.
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Our expectations of you
Qualifications
- Proven success in increasing growth KPIs (e.g., conversion, retention, CLV).
- Strong data-driven and analytical mindset.
- Confident in handling CRM systems as well as ideally Analytics/Bi tools (e.g., PowerBi, Tableau, etc.).
- Basic technical understanding and ability to collaborate with tech teams.
Experience
- Experience in building and optimizing customer journeys.
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What we offer
- Long-term perspectives: Secure job in a rapidly growing international company with exciting development opportunities for specialist and leadership careers.
- Valuable support: great team spirit, comprehensive onboarding, and diverse training opportunities.
- Perceptible added value: Flexible working hours with the option for daily mobile work, more than 6 weeks of annual leave (6 weeks of vacation + 2 bank holidays + ½ day birthday leave) as well as the possibility of an additional 25 days of unpaid leave per year.
- Visible benefits: annual bonus payment, company pension scheme through salary conversion, special conditions for banking products, up to €40 asset-building benefits, and classification into the company's central remuneration system in accordance with the fulfillment of the relevant criteria.
- Attractive extras: kindergarten allowance, meal allowance, Gympass and job ticket subsidy, as well as an annual health voucher and corporate benefits.
- Fair environment: opportunity for part-time employment, severely disabled applicants are given special consideration if equally suitable.
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Benefits
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Santander Consumer Bank AG
Die Santander Consumer Bank AG ist ein deutsches Kreditinstitut in der Rechtsform einer Aktiengesellschaft mit Unternehmenszentrale in Mönchengladbach. Sie ist eine hundertprozentige Tochter der spanischen Banco Santander S.A.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(1 Review)2.9
Culture
3.5Career Growth
2.6Engineering
2.6Workingconditions
3.0
Senior Project Manager Customer Growth & Lifecycle
- Location
- Mönchengladbach
- Working Model
- Onsite
- Diversity
- Open for all genders
