Job
In this role, you ensure smooth IT operations on-site by setting up hardware, managing user accounts, and maintaining the network to provide optimal technical support to employees.
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Job technologies
Your role in the team
- You ensure that our IT operates reliably in everyday work: New employees receive a fully set-up laptop, workstations are technically equipped, and the network as well as WLAN run stably.
- Your focus is on hardware and on-site IT.
- Additionally, you are responsible for user accounts and access rights—especially in Google Workspace as well as in Microsoft, HubSpot, and other platforms.
- Setting up and maintaining company laptops: preparing new devices, installing software, performing updates, and troubleshooting technical issues.
- Equip workplaces: connect and configure monitors, docking stations, headsets, keyboards, and other USB and Bluetooth equipment.
- Manage network and WLAN: analyze connection issues, troubleshoot disruptions, and maintain routers, switches, and access points.
- Maintain the server room: manage cabling, labeling, and documentation, check hardware, and coordinate maintenance with external service providers.
- Manage user accounts and permissions: create, modify, and deactivate accounts in Google Workspace, Microsoft, HubSpot, and other applications, as well as manage groups and licenses.
- Assist with onboarding and offboarding: provide devices and access, retrieve hardware, and revoke permissions in a timely manner.
- Support employees: Assist with technical questions, explain errors clearly, and document solutions.
- Maintain IT inventory and security: keep device inventory up to date, organize replacement devices, and support the implementation of updates, device protection, and two-factor authentication.
Our expectations of you
Education
- You have completed training in the IT field, for example as an IT specialist for system integration, or have comparable practical experience.
Qualifications
- You have good knowledge of Windows and/or macOS administration.
- You have solid fundamentals in network technology, particularly in the areas of WLAN, IP addresses, DHCP, and DNS.
- Knowledge of Microsoft 365 and HubSpot user management is advantageous.
- You handle user accounts, access rights, and confidential information carefully.
- You work in a structured and independent manner and enjoy solving technical problems practically.
- You have very good German skills at C2 level and can explain technical topics understandably.
Experience
- You have experience with setting up and maintaining laptops, workstation hardware, and peripherals.
- You have experience with Google Workspace.
What we offer
- With us, you take on a practical IT role with direct contact with colleagues.
- You oversee the technology from individual workstations to shared infrastructure and contribute your own suggestions on how to improve everyday IT operations.
Job locations
About your employer
BV Bestseller Verlag GmbH, based in Bochum, offers comprehensive publishing services as well as seminars and lectures. The company is recognized as a leader in open sales seminars in Europe.
- Established Company
- Onsite
- Media, Publishing
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