Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 60.000 to 77.000€ Gross/Year
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT support requests, assist with Windows workstations and printer management, and document service cases in the ticketing system to ensure IT service stability.
Job Technologies
Your role in the team
- You are the primary contact for IT support requests and handle incidents as well as service requests in first- and second-level support.
- You support employees with on-site support at our headquarters in Munich with questions and issues related to Windows workstations, hardware, software, and peripherals.
- You are responsible for the provisioning, configuration, and replacement of end devices as part of the Client Lifecycle Management.
- Together with the team, you manage the printer landscape, support printer management, and contribute to the administration of modern workplace solutions.
- You document support cases transparently in the ticket system and collaborate on changes, releases, as well as technical adjustments, for example during testing, device swaps, software distributions, or the implementation of new workplace solutions.
- In collaboration with internal departments and external service providers, you contribute to the stability of IT services and the optimization of support processes.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed IT training, e.g., as an IT specialist for system integration, or a comparable qualification.
Qualifications
- You have initial experience in IT support, client management, or in the maintenance of Windows workstations; entry-level candidates are also welcome.
- You analyze technical problems in a structured manner and find practical solutions for various user concerns.
- A service-oriented, reliable, and self-responsible work approach characterizes you just as much as the ability to prioritize effectively.
- You demonstrate strong communication skills, enjoy working in a team, and are willing to regularly support on-site in Munich.
Experience
- Ideally, you have experience with Microsoft 365, Microsoft Intune, client hardware, printers, networks, ticketing systems, Jira, Confluence, or similar IT tools.
This text has been machine translated. Show original
What we offer
- The position is classified in pay grade 9 of the collective agreement for remuneration in the Bavarian metal and electrical industry (ERA-TV).
- If fully suitable and with complete assumption of the job responsibilities, the annual gross salary ranges between €60,000 and €77,000, based on a collective agreement weekly working hours of 38 hours, including collective agreement bonuses and other collective benefits.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
SBK Siemens-Betriebskrankenkasse
Seit über 100 Jahren sichert die SBK als starke Solidargemeinschaft Menschen finanziell ab. Auf diese Erfahrung vertrauen heute mehr als 1 Million Kunden. Damit sind wir eine der größten Betriebskrankenkassen Deutschlands und eine der 20 größten gesetzlichen Krankenkassen.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Specialist - Workplace & Infrastructure
- Salary
- 60.000 to 77.000€ Gross/YearNet salary converted from the gross salary in the job ad using tax class I.37.561 to 46.439 € net/Year · Tax class I
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
