Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Puchheim
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support for end-users, diagnose IT issues, and conduct training for optimal system use, ensuring a smooth IT environment for all employees.
Your role in the team
- Preparation and execution of technical support as well as providing problem solutions for end users.
- Independent diagnosis and resolution of IT issues in hardware and software environments.
- Support for employees in the application, implementation, and optimal use of IT systems and applications.
- Acts as the central first point of contact for IT-related questions and technical concerns.
- Receiving, prioritizing, and properly classifying incoming IT reports.
- Tracking and managing the reported issues until final resolution.
- Analysis, sustainable handling, and careful documentation of user issues that arise.
- Conducting user training and instructions for the safe operation of the systems and applications in use.
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Our expectations of you
Education
- Completed degree or training in the IT field.
Qualifications
- Solid knowledge in software and hardware diagnostics.
- Good knowledge of German and English.
- High level of service orientation and strong communication skills, as well as an independent and structured way of working.
Experience
- Several years of professional experience in IT support or a similar role.
- Experience with common operating systems and applications.
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What we offer
- Coffee and beverages are free of charge.
- Fresh, subsidized dishes in our employee restaurant.
- Multi-purpose sports field, table tennis table, kicker, football, volleyball.
- Home office up to 50%.
- 30 vacation days.
- Trust-based working hours with flexible time.
- Option to take time off for overtime on a daily basis.
- 5 child illness days per year and paid care leave.
- Regular training sessions in our own Academy and external further education.
- Annual performance review with salary discussion.
- Voluntary participation in profit sharing.
- Summer and Christmas party.
- Annual team events.
- Structured onboarding and onboarding buddy.
- Parking spaces including e-charging stations (also for bicycles).
- S-Bahn connection as well as covered bicycle parking spaces.
- Modern office building with shower facilities.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Job Locations
About Your Employer
SCANLAB GmbH
SCANLAB GmbH has been developing and manufacturing galvanometer scanners and scan solutions since its 1990 founding. SCANLAB's products turn lasers into precise, highly dynamic and flexible tools that provide the basis for performing countless processing tasks.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT Support
- Location
- Puchheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
