Job
In this role, you support colleagues with IT issues on-site, prepare hardware, document in the ticket system, and question processes to optimize our support services.
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Job technologies
Your role in the team
- Local Support & Troubleshooting: You are the direct point of contact for our colleagues at the Lübeck site, providing on-the-job support with IT-related questions and issues, analyzing incidents, and guiding our users through to a successful resolution.
- Hardware: You prepare notebooks and peripherals, install and configure devices, and handle their distribution, return, and shipping. You also provide new colleagues with the necessary equipment, support IT onboarding, and ensure a smooth return of hardware during offboarding.
- User Support: Together with your team, you support colleagues working from home or at locations without dedicated local support. You also take turns providing our telephone IT support and assist our users directly with questions and technical issues.
- Application Support: In addition to traditional user support, you handle requests relating to selected core applications, including our cloud-based office telephony and password management.
- Ticket documentation: You document solutions, progress updates, and relevant information in a structured, clear, and traceable way in our ticketing system.
- Process improvement: You want to understand why we do things the way we do, constructively question existing processes, and contribute your own ideas to improve our support.
Our expectations of you
Education
- Education & Experience: You have completed vocational training—ideally in IT, but commercial training or an equivalent qualification is also suitable—and have several years of hands-on experience in IT user support, helpdesk, or a similar role. Career changers with relevant IT experience are explicitly welcome.
Qualifications
- Windows & macOS: You’re confident using both Windows and macOS and can independently support our users when they encounter problems.
- User Support: You approach people openly, ask the right questions, and can guide them through technical issues in a clear and solution-oriented way, in person, over the phone, or remotely.
- Working style: You organize your tasks independently, take ownership of your responsibilities, and maintain an overview even in a dynamic environment.
- Mindset & Teamwork: You’re curious, constructively challenge existing processes, and bring a helpful attitude, empathy, openness, and a good sense of humor.
- Languages: You have very good German skills at least at C1 level, as well as good English skills at least at B2 level.
Experience
- Microsoft 365: You are confident using applications in the M365 environment, particularly Microsoft Teams and Outlook, and have experience with ticketing or service management systems as well as maintaining clear documentation.
What we offer
- Quality Time: Trust-based working hours, sabbaticals, flexible planning of your 30 vacation days, and the option to extend your vacation by an additional 20 days.
- Self-organization: We have neither micromanagement nor traditional hierarchies—we work autonomously and focus on results.
- Teamwork: At our company, people shape the business—not the other way around. We create room for growth that every team can fill with initiative and personal responsibility.
- Grow with us: training sessions, knowledge days, exploration days, peer feedback, individual development programs.
- You Create: Take ownership of your topics, contribute your own ideas, and help us further develop our IT support.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
As Smart InsurTech AG, we have big plans! With our service-oriented SMART INSUR technology platform, we ensure that insurers can finally focus on good products and sales again. For this purpose, we revolutionize the insurance world with efficient processes, crisp web services and sleek frontends!
- Established Company
- Onsite, Hybrid, Full Remote
- Banking, Finance, Insurance
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