Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Herford
- Working Model
- Onsite
Job Summary
In this role, you are responsible for building and operating a ticket and inventory system, providing 1st/2nd level support, and actively optimizing IT support processes for improved efficiency.
Job Technologies
Your role in the team
- You are responsible for the development and operation of our ticketing and inventory management system, support colleagues in 1st and 2nd level support, and actively contribute to designing efficient IT support processes.
- Setting up, administering, and further developing a ticketing and inventory management system.
- 1st-/2nd-Level Support for all colleagues - across locations (software issues as well as hardware questions related to workplace IT).
- Support in IT projects (planning, implementation, documentation).
- Processing and structuring existing data sets as well as creating workflow/process templates (e.g., for recurring support cases).
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Our expectations of you
Qualifications
- Structured, service-oriented work approach and enjoyment in helping colleagues in everyday work.
- Good documentation skills (processes, how-tos, workflows).
- Strong communication skills - even in cross-location collaboration.
- You feel at home in IT and enjoy IT projects as well as technical special tasks in the areas of Microsoft, Linux, and Open Source.
- Nice to have (optional): Programming skills.
Experience
- Practical experience in IT support, system administration, or helpdesk.
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What we offer
- Exciting responsibilities with a high degree of autonomy.
- Direct impact: you actively shape support processes and workflows.
- A permanent position in a motivated team.
- 30 days of vacation, 5-day workweek (38 hours), modern workplaces.
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Job Locations
About Your Employer
AQUATO Umwelttechnologien GmbH
AQUATO Umwelttechnologien GmbH, based in Herford, is a medium-sized company focused on innovative and sustainable solutions in wastewater technology. The company develops, produces, and distributes small sewage treatment plants as well as various wastewater systems, operating both in Germany and internationally.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Power Sector, Economy
System administrator specializing in ticketing and support
- Location
- Herford
- Working Model
- Onsite
- Diversity
- Open for all genders
