Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Münster (Hessen)
- Working Model
- Onsite
Job Summary
In this role, you serve as the first point of contact for IT inquiries, assist employees both on-site and remotely, conduct error analysis, manage devices, and qualify requests for higher-level service teams.
Job Technologies
Your role in the team
- 1st-Level Support: You are the first point of contact in direct communication with employees and participants, providing support for all issues and questions related to our IT service portfolio.
- Support: You assist employees and participants with technical issues and questions on-site at our Münster location and, if necessary, at the Osnabrück, Rheine, and Bielefeld locations as well as remotely.
- Error analysis: You analyze and document error situations and evaluate solutions for effective troubleshooting.
- Inquiry Qualification: You qualify inquiries for downstream service teams (2nd- and 3rd-level), thereby contributing to high quality and rapid ticket processing.
- Device Management: You configure and manage hardware such as PCs, laptops, mobile devices, IP telephony, as well as printers/multifunction devices.
- External Collaboration: You work closely with external service providers in day-to-day operations.
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Our expectations of you
Education
- Qualification: You have a successfully completed training as an IT specialist, IT system merchant, or a comparable qualification or certification in the IT field.
Qualifications
- Expertise: You possess very good general IT knowledge, especially in the Microsoft environment, and have a passion for solution-oriented IT concepts.
- Working style: You are characterized by a high level of service and customer orientation. You work reliably, team-oriented, and independently.
- Communication skills: You are proficient in consulting and have strong communication skills in German (at least C1) and possess English language skills (at least B1).
- Mobility: A driver's license and a personal car are advantageous and will support you in switching flexibly between the locations Münster, Osnabrück, Rheine, and Bielefeld if needed.
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What we offer
- A permanent full-time position (40 hours) offers you diverse training and career prospects in a rapidly developing industry.
- Look forward to an attractive compensation package with 13 monthly salaries, a monthly benefits budget, and voluntary special payments such as holiday pay.
- 30 days of vacation, additional days off on Christmas Eve and New Year's Eve, and special leave for certain occasions.
- Flexible options to adapt working hours to your personal life phase and situation through flextime, parental leave, parental part-time, bridge part-time, and more.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
IBB Institut für Berufliche Bildung AG
The IBB Institute for Vocational Education AG has been helping people who want to change their lives through education for over 30 years. Our employees at numerous locations across Germany are dedicated to providing each and every customer with the best possible prospects on their individual career path.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Education System
Junior IT Supporter
- Location
- Münster (Hessen)
- Working Model
- Onsite
- Diversity
- Open for all genders
