Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Kiel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries in 1st-Level support, perform error analysis, and provide solutions to technical issues in audio and IT. You will work closely with the team and use ticket systems for documentation.
Your role in the team
- 1st-Level Support: problem identification, error analysis, and troubleshooting in spoken and written form
- Processing technical and application-specific customer inquiries
- Proactive technical project management without sales activities
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Our expectations of you
Qualifications
- Excellent communication skills in spoken and written form
- Ability to work well in a team, but also independently and responsibly.
- A high level of solution- and service-oriented approach
- Availability for shift work in a team from 8 a.m. to 7 p.m.
- Technical affinity is an advantage, especially with audio, TV, and IT products.
- Good German language skills, both written and spoken; English is an advantage.
Experience
- Experience in handling ticketing systems
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What we offer
- A multi-week onboarding (side-by-side) and ongoing coaching sessions.
- A responsible and varied activity
- Permanent employment contract with above-tariff salary
- Company pension scheme and other benefits, such as a subsidy for the NAH-SH job ticket, health prevention, and more.
- You only work with commercial existing customers of our corporate group.
- Flexible and hybrid home-office options available after onboarding.
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Job Locations
This is your employer
Radio Point of Sale GmbH
In den Bereichen Instore Radio und Instore TV konzipiert und gestaltet Radio P.O.S. seit drei Jahrzehnten individuelle, auf einzelne Zielgruppen abgestimmte Komplettlösungen. Diese reichen von der musikalischen Beschallung über Spotproduktion und Spotschaltung bis hin zu individuellen Instore Radio- bzw. Instore TV Programmen. Als Full-Service Anbieter stellen wir die benötigte Sende- und Übertragungstechnik zur Verfügung. Die Installation und Wartung übernehmen wir selbstverständlich ebenfalls. Durch die interne Radio- und TV-Redaktion sowie einen breit aufgestellten Sprecherpool können wir flexibel und schnell auf Bedürfnisse und Wünsche reagieren.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Helpdesk staff
- Location
- Kiel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
