Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you assist law firms with technical issues related to legal software, analyze inquiries, develop solutions, and create informative training sessions and helpful documentation.
Your role in the team
- You assist our clients via phone, email, and platform quickly, empathetically, and solution-oriented — whenever others are at a loss, thereby building trust.
- You investigate technical and professional inquiries, analyze the causes, and develop targeted solutions.
- You build sustainable relationships with our law firms and stay in regular contact – reliably and clearly.
- You collect customer feedback, identify patterns, and actively contribute suggestions for improvement to the further development of our software.
- You create helpful guides, maintain our FAQ database, and actively contribute to training materials and informational content.
- You take responsibility and visit law firms in person as needed — for training sessions, workshops, or to address individual concerns.
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Our expectations of you
Education
- You have completed vocational training, e.g., as a tax clerk or in the commercial sector, and have at least two years of relevant professional experience - ideally in a law firm environment or in customer support.
Qualifications
- You possess solid knowledge in accounting and tax law to confidently address the inquiries of our clients.
- Your strength lies in communication: you are service-oriented, empathetic, and able to convey complex topics clearly and concisely, both in writing and verbally.
- You work independently and in a structured manner, and you do not lose sight of your priorities even during turbulent phases.
- You are willing to occasionally travel to our clients to provide on-site support.
- Fluent German skills (C2) in spoken and written form complete your profile.
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What we offer
- 30 + 2 days of vacation: 30 days are standard for us. Additionally, there is one day off on Rose Monday and 0.5 days off each at Christmas and New Year's Eve.
- Flexible working: You decide where you work - in the office, remotely, or even up to 20 days abroad within the EU. You also have the flexibility to arrange your working hours.
- Financial benefits: Benefit from a fully funded supplementary pension after 5 years and use the SpenditCard for a tax-free additional salary of 30 euros per month.
- Top equipment: You will receive an iPhone 16 for private use, with the contract costs covered by us, and it will belong to you after 2 years.
- JobRad Leasing: We provide financial support for leasing your dream bike through JobRad.
- Individual development: We support your participation in trade fairs, conferences, and educational events, both online and offline.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
eurodata
Die eurodata Unternehmensgruppe entwickelt und betreibt cloudbasierte Softwarelösungen und IT-Services. Im Mittelpunkt stehen kaufmännische Anwendungen, die für die Bereiche Personal- und Finanzwesen sowie das Management von Unternehmen von besonderer Bedeutung sind. Seit Gründung im Jahr 1965 stellen Steuerberatungen, Tankstellen- und Handelsnetze den Kern des eurodata Kundenstamms dar.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Tax Assistant - IT Support / Law Firm Software
- Location
- Saarbrücken
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
