Job
In this role, you support customers by resolving technical issues, integrating our applications, and developing solutions. Additionally, you identify areas for improvement and collaborate closely with product teams and clients.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As a Technical Service Engineer, you will work closely with product, engineering, and customer-facing teams.
- You will get in contact with every product and system we offer, managing critical situations and driving solution finding.
- You support our diverse set of customers, from big companies to small startups by resolving escalations, helping them effectively use our app and ensuring they successfully integrate.
- You identify areas for product improvements and work closely with various teams to develop technical solutions.
- You act as a connection between customer success, account management, and product engineering, collaborating to resolve issues, ensure solutions, and de-escalate situations.
Our expectations of you
Education
- Academic background in Engineering and/or advanced degree in a technical field required.
Qualifications
- You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
- Understanding and interpreting code is required, with programming skills preferred to support the team's growth and drive product innovation.
- Full professional proficiency in English is required; German language skills are a welcome addition.
Experience
- At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support.
- SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python.
- You are located in Germany and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.
What we offer
- This position is based in Berlin, Germany.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Wir sind einer der führenden Anbieter für Identifizierungslösungen wie AutoIdent, VideoIdent- und eSigning-Produkte in Europa. Unsere Lösungen garantieren europaweite Rechtskonformität und höchste Datensicherheit. Im Bereich Video-Identifikation von Kunden und elektronische Signatur waren wir die ersten, die eine rechtssichere Lösung ohne zusätzliche Hardware auf den Markt gebracht haben.
- 2014
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
More jobs
These jobs might also interest you
Operation, monitoring, and further development of the network infrastructure. Administration and configuration of firewalls, routers, and switches. Ensuring network availability, performance, and security. Participation in IT security concepts and...
You’ll be joining at a stage where we’re building and evolving our new CRM platform. That’s exactly what makes this role special: you won’t just develop features—you’ll actively help shape the technical foundation of a modern CRM ecosystem. Together...
Area of responsibility “DRV Bund IT” is the service provider for Deutsche Rentenversicherung Bund, developing and operating a complex IT system landscape in close coordination with its customers. Our “IT4IT” domain provides IT departments across DRV...