Job
- Level
- Experienced
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, Application
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you support customers by resolving technical issues, integrating our applications, and developing solutions. Additionally, you identify areas for improvement and collaborate closely with product teams and clients.
Job Technologies
Your role in the team
- As a Technical Service Engineer, you will work closely with product, engineering, and customer-facing teams.
- You will get in contact with every product and system we offer, managing critical situations and driving solution finding.
- You support our diverse set of customers, from big companies to small startups by resolving escalations, helping them effectively use our app and ensuring they successfully integrate.
- You identify areas for product improvements and work closely with various teams to develop technical solutions.
- You act as a connection between customer success, account management, and product engineering, collaborating to resolve issues, ensure solutions, and de-escalate situations.
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Our expectations of you
Education
- Academic background in Engineering and/or advanced degree in a technical field required.
Qualifications
- You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
- Understanding and interpreting code is required, with programming skills preferred to support the team's growth and drive product innovation.
- Full professional proficiency in English is required; German language skills are a welcome addition.
Experience
- At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support.
- SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python.
- You are located in Germany and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.
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What we offer
- This position is based in Berlin, Germany.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
IDnow
Wir sind einer der führenden Anbieter für Identifizierungslösungen wie AutoIdent, VideoIdent- und eSigning-Produkte in Europa. Unsere Lösungen garantieren europaweite Rechtskonformität und höchste Datensicherheit. Im Bereich Video-Identifikation von Kunden und elektronische Signatur waren wir die ersten, die eine rechtssichere Lösung ohne zusätzliche Hardware auf den Markt gebracht haben.
Description
- Founding Year
- 2014
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Service Engineer
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
