Logo IDnow

Technical Service Engineer

IDnow

Job

  • Level
    Experienced
  • Job Field
    IT, Support, Application
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Berlin
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you support customers by resolving technical issues, integrating our applications, and developing solutions. Additionally, you identify areas for improvement and collaborate closely with product teams and clients.

    Job Technologies

    Your role in the team

    • As a Technical Service Engineer, you will work closely with product, engineering, and customer-facing teams.
    • You will get in contact with every product and system we offer, managing critical situations and driving solution finding.
    • You support our diverse set of customers, from big companies to small startups by resolving escalations, helping them effectively use our app and ensuring they successfully integrate.
    • You identify areas for product improvements and work closely with various teams to develop technical solutions.
    • You act as a connection between customer success, account management, and product engineering, collaborating to resolve issues, ensure solutions, and de-escalate situations.

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    Our expectations of you

    Education

    • Academic background in Engineering and/or advanced degree in a technical field required.

    Qualifications

    • You are also familiar with state-of-the-art technologies (e.g., HTTP(S), REST, iOS/Android).
    • Understanding and interpreting code is required, with programming skills preferred to support the team's growth and drive product innovation.
    • Full professional proficiency in English is required; German language skills are a welcome addition.

    Experience

    • At least 3+ years of professional experience in the IT environment regarding software development, technical solutions, as well as second-level support.
    • SQL programming is essential, with experience in other programming languages (e.g., Python, Java) being highly valued, particularly Python.
    • You are located in Germany and have several years of professional experience as a second-level support, (technical) project manager, or software engineer.

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    What we offer

    • This position is based in Berlin, Germany.

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    Benefits

    Work-Life-Integration

    Topics that you deal with on the job

    Job Locations

    • Location Berlin

      Germany

    This is your employer

    IDnow

    IDnow

    Wir sind einer der führenden Anbieter für Identifizierungslösungen wie AutoIdent, VideoIdent- und eSigning-Produkte in Europa. Unsere Lösungen garantieren europaweite Rechtskonformität und höchste Datensicherheit. Im Bereich Video-Identifikation von Kunden und elektronische Signatur waren wir die ersten, die eine rechtssichere Lösung ohne zusätzliche Hardware auf den Markt gebracht haben.

    Description

  • Founding year
    2014
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
    • Logo IDnow

    Technical Service Engineer

    IDnow
    Location
    Berlin
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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