Job
- Level
- Experienced
- Location
- Zellhausen
- Working Model
- Hybrid, Onsite
- Job Field
- Scrum, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 45.000 to 55.000€ gross/year
Job Summary
In this role, you will lead daily on-site operations in Frankfurt, optimize processes using data analysis and AI, and make real-time decisions to ensure smooth operation of our mobility services.
Your role in the team
- As a Field Manager - Data, Optimization & AI on Via's Operations team, you are the force that keeps our services running reliably for the communities that depend on them.
- This is a high-ownership, boots-on-the-ground role where you'll lead the daily operations of our on-demand RMV services across the greater Frankfurt area, tackle real-time challenges, drive optimization, and ensure our riders are transported safely and reliably.
- A big part of the role is optimizing how our field team and service operate: using data to quickly answer operational questions, identify opportunities, improve processes, and lead AI and automation projects.
- You will have a unique opportunity to combine hands-on operations with innovation and help shape the future of on-demand passenger transportation in the region.
- Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
- Drive continuous optimization across the field team and service, leveraging data, technology, AI, and automation - including leading AI projects from idea to implementation.
- Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.
- Guide and support drivers, building strong relationships and identifying opportunities to improve field team performance.
- Turn rider and community feedback into actionable improvements, using data to spot patterns and address root causes.
- Act as the bridge between Via's partners, drivers, and Via central teams, quickly pulling data to answer questions, solve problems, and drive improvements.
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Our expectations of you
Qualifications
- Beziehungsorientiert und ein starker Kommunikator, in der Lage, Vertrauen bei Fahrern, Fahrgästen, Teammitgliedern und Stadtpartnern aufzubauen und den richtigen Ton auf jeder Ebene zu treffen.
- Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen - even under pressure.
- Data-driven, structured, and digitally savvy, using analytics and AI tools to solve problems, prioritize effectively, and improve our services.
- Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.
- You have a proficiency level of at least C1 in both German and English.
- You have a valid driver's license in Germany, class B.
Experience
- Operationally experienced in people management, logistics, customer service, or other process-oriented work.
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What we offer
- This role is based in the greater Frankfurt area, with the expectation that you will be on-site at least 3 days per week.
- Base salary range: €45-55k.
- Final salary will be determined by the candidate's experience, knowledge, and skills.
- An international team that stands for social impact.
- Company pension scheme (bAV) with a 20% employer contribution.
- Urban Sports Club membership.
- 30 days of vacation per year.
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Topics You Will Work On
Job Locations
About Your Employer
Ambulanter Pflegedienst Via GmbH
Via GmbH is a renowned service provider in the field of outpatient nursing and elderly care in Bielefeld, Germany. The company offers a variety of services to support individuals in need of care in their homes, including basic and treatment care as well as individual care consulting.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Field Manager - Data, Optimization & AI
- Salary
- 45.000 to 55.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.29.643 to 34.978 € net/year · Tax class I
- Location
- Zellhausen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
