Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Gütersloh, Leipzig
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will be responsible for stable IT service operations, develop customer relationships, manage internal and external service providers, and continuously optimize services.
Job Technologies
Your role in the team
- In this role, you are responsible for the stable and cost-effective IT service operation of our clients.
- You are the central interface between clients, internal units, and external partners, ensuring that agreed services are delivered with high quality and in accordance with contractual agreements.
- At the same time, you actively develop existing customer relationships and drive the continuous optimization of services.
- Ensuring fully contract-compliant service delivery in ongoing IT operations.
- Commercial responsibility for regular operations including budget and cost control.
- Identification, recording, and specification of customer requirements as well as management of their implementation.
- Management of the performance-delivering corporate units within the corporate group.
- Coordination and management of external service providers and suppliers.
- Preparation and execution of service review and management meetings, including reporting to executive management.
- Monitoring and controlling service quality, adherence to deadlines, as well as escalations, including deriving optimization measures.
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Our expectations of you
Education
- Successfully completed studies in (Business) Informatics or a comparable qualification.
Qualifications
- Strong communication skills in direct customer interactions as well as pronounced methodological competence in IT Service Management.
- High ITIL process understanding as well as solid knowledge in IT outsourcing.
- Good spoken and written English skills, willingness to travel, and resilience.
Experience
- Several years of experience in a comparable position with close customer contact.
- Experience in the implementation of IT infrastructure and/or software projects, ideally as a (sub-)project manager.
- Ideally, experience in regulated markets and/or with KRITIS clients.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
Gruner + Jahr AG & Co KG
Our team of passionate and dedicated employees work tirelessly to define content territories for companies and their brands. We continuously populate these territories with content, actions, and services in order to achieve relevance and attention. We are always present where content has a decisive influence on business success, making us the best possible partner.
Description
- Company Size
- 250+ Employees
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
IT Service Manager
- Location
- Hamburg, Gütersloh, Leipzig
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
