Job
In this role, you monitor network and security systems, handle technical issues, conduct analyses, document results, and assist with security incidents in a 24/7 operational environment.
Job summary
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Job technologies
Your role in the team
- Network Operations: You monitor the network and system infrastructures of our clients and assess incoming reports and disruptions. You analyze technical issues based on defined processes, narrow down possible causes, and initiate appropriate measures. In first-level support, you handle incidents and service requests, prioritize disruptions according to their impact, and ensure a structured escalation to the relevant specialist departments. At the same time, you maintain direct communication with our clients, communicate professionally and transparently, and keep them informed about the status of the processing and the next steps.
- Security Operations - Level 1: You monitor and handle security alerts from SIEM, EDR, network, and other security systems. You evaluate and prioritize alerts based on clearly defined processes and runbooks, add relevant contextual information such as affected systems, user accounts, IP addresses, or timeframes, and distinguish between false positives, suspicious activities, and potential security incidents. You document your analysis results in a traceable manner and prepare them for further processing. Confirmed or unclear security events are escalated to the second-level SOC or the incident response team. Additionally, you support defined initial measures, such as blocking user accounts, always within the framework of established procedures.
- Collaboration & Documentation: You document all activities comprehensively and transparently in the ticketing system, working closely with experienced network, system, security, and incident response specialists. Through structured handovers, you ensure a smooth flow of information between layers and contribute significantly to high service and operational quality.
Our expectations of you
Education
- Education & Experience: You have completed vocational training or a degree in an IT-related field, such as an IT specialist or IT systems electronics technician, or possess a comparable qualification. Motivated career changers and entry-level professionals are also very welcome with us.
Qualifications
- Networking technology: You have a basic interest in networking technology and IT security and have already had initial contact with topics such as TCP/IP, DNS, routing, or firewalls. Basic knowledge is completely sufficient – we will provide you with the necessary expertise and practical skills during your onboarding and training.
- Working Style & Communication: You work independently, in a structured manner, and with a high quality standard. Motivation, willingness to learn, and a sense of responsibility are more important to us than extensive prior knowledge. You approach tasks carefully and reliably, enjoy working according to clearly defined processes, and maintain an overview even in challenging situations. Calm, clear, and professional communication characterizes you, as does your willingness to continuously learn new things.
- Language skills & shift work: You have good German language skills as well as solid English proficiency in speaking and writing. Furthermore, you are willing to work within our structured shift model and maintain an overview as well as a professional and reliable work approach in a dynamic 24/7 operational environment.
Experience
- Certifications & Cloud Know-how: Ideally, you already hold certifications such as PCNSE or PCNSA or plan to obtain them soon. Additionally, you have gained some practical experience with cloud platforms like Microsoft Azure, AWS, or Google Cloud and have a basic understanding of their role within modern IT and security architectures.
- Desirable skills: Initial experience in a NOC, SOC, Service Desk, or Managed Service environment is equally welcome as basic knowledge of Windows, Linux, or Active Directory environments. Additionally, initial exposure to monitoring, ticketing, SIEM, or EDR systems, as well as a fundamental understanding of common attack patterns such as phishing, brute-force attacks, or malware, is advantageous.
What we offer
- Humanity & Flexibility: With us, you are not just an anonymous employee number. We foster an open 'Du' culture in our family-owned company and offer you the perfect balance through remote work from home or at our Cologne headquarters.
- Technology of tomorrow: Dive into high-end security and network solutions. Together with your team, you will manage top infrastructures for our clients.
- Knowledge advantage & freedom of movement: Stay at the forefront of technology. We offer you tailored training programs at the cutting edge, as well as short decision-making paths, flat hierarchies, and maximum agility for your ideas.
- Strong Team & Sense of Purpose: Look forward to a work environment characterized by trust, support, and genuine team spirit. At Telonic, you take responsibility and actively shape the digital world of tomorrow.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Telonic GmbH ist eines der führenden Systemhäuser in Deutschland für Leistungen rund um die IT-Infrastruktur.
- 50-249 Employees
- Established Company
- Onsite, Hybrid
- Trade
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