Job
- Level
- Experienced
- Job Field
- Support, IT
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dietzenbach
- Working Model
- Onsite
Job Technologies
Your role in the team
Support Engineer (m/f/d) Collaboration
Receiving, analyzing and processing incidents, service requests and changes
2nd and 3rd level support for the collaboration infrastructure of our well-known customers
If necessary, follow-up of reported faults and change requests in our
Laboratory environment
Independent solution finding or escalation to the responsible areas
Close cooperation with the central and decentralized technical departments as well
with manufacturers and partners on an international level
If necessary, participate in on-call duty and take on cyclical tasks
Readiness
Documentation of the examination or processing process as well as the respective solutions
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Our expectations of you
Qualifications
Area
Certifications in these areas are an advantage)
Strong analytical thinking skills, coupled with independent,
independent and structured way of working
- Above-average customer and service orientation, combined with very good
Teamwork and communication skills
Commitment and resilience
Demonstrable success in dealing with customers, coupled with social skills,
- convincing appearance and initiative
Enjoyment of teamwork, as well as the willingness to deepen and deepen acquired knowledge
to pass on to colleagues
Very good knowledge of German and English, both spoken and written
Experience
Several years of professional experience in the field of collaboration, ideally with a focus on
2nd/3rd level support as well as many years of practical experience in IT network
In-depth experience with solutions from Cisco, AudioCodes and NTW (current
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Job Locations
Location Dietzenbach
63128 Hessen
Germany
This is your employer
Controlware GmbH
Die Controlware GmbH, Dietzenbach, ist einer der führenden unabhängigen Systemintegratoren und Managed Service Provider in Deutschland. Das 1980 gegründete Unternehmen entwickelt, implementiert und betreibt anspruchsvolle IT- Lösungen für die Data Center-, Enterprise- und Campus-Umgebungen seiner Kunden.
Description
- Founding year
- 1980
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Support Engineer
- Location
- Dietzenbach
- Working Model
- Onsite
