Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aachen
- Working Model
- Full Remote, Onsite
Job Summary
In this role, you will provide first and second-level support for Windows client issues, coordinate hardware repairs, and assist with staging and deployments on-site.
Job Technologies
Your role in the team
- Provision of support services on-site.
- First- and Second-Level Support for users in the areas of Windows client, MS Office, and standard software.
- Mobile Device Management and hardware support as well as conference room and meeting room support.
- Coordination of hardware repairs with external service providers.
- Support in staging, deployments, and asset management.
- Support for on-site server or network issues.
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Our expectations of you
Qualifications
- Good knowledge in error analysis in Windows client environments (OnPrem).
- Fundamental knowledge of network and server technologies (e.g., cabling, restarts, patching).
- High service orientation, teamwork skills, and proactive action.
- Very good spoken and written English skills, German language skills are an advantage.
- Willingness to travel and driver's license.
- ITIL certification is an advantage.
Experience
- Experience in Field Service or hardware/software support.
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What we offer
- Personal additional benefits tailored flexibly to your needs - e.g., job ticket, JobRad, Gympass, or other supplementary benefits that can be individually agreed upon.
- Very good and pleasant working atmosphere in a dynamic and international work environment.
- An open communication culture with flat hierarchies and quick decision-making processes.
- Support for professional and personal development.
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Benefits
Health, Fitness & Fun
Job Locations
About Your Employer
Itconfig/all Gmbh
ITconfig/all GmbH, based in Leipzig, is a reputable IT service provider. The company offers top-notch IT services and employs dedicated professionals. It operates nationwide in Germany and provides various working models, including freelancing and permanent positions.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support technicians
- Location
- Aachen
- Working Model
- Full Remote, Onsite
- Diversity
- Open for all genders
