Job
In this role, you solve hardware and software issues remotely or on-site in Berlin, perform installations, and document solutions to enhance our IT knowledge base for the 3rd level support.
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Job technologies
Your role in the team
- You’ll work in our Operations team, resolving scheduled hardware and software issues remotely, by email, or over the phone. You’ll also handle installations and configurations to support our 3rd-level support team.
- For tasks that can’t be resolved remotely, you’ll also travel to our customers in Berlin.
- To further improve our internal service orientation, you document all your work in our ticketing system and ensure that all support requests are handled on time.
- By documenting and linking issues as they arise and their solutions, you will play a key role in the ongoing development and maintenance of our IT knowledge base and customer documentation.
Our expectations of you
Education
- Successfully completed vocational training as an IT specialist in system integration, or an equivalent or higher qualification.
Qualifications
- Ideally, you already hold one or more MCSA certifications or are even specialized as an MCSE.
- Analytical and conceptual thinking, as well as excellent communication skills.
- Teamwork, loyalty, and a willingness to learn something new every day.
- Willingness and ability to take responsibility.
- Strong customer and service orientation.
Experience
- Several years of experience and in-depth expertise in the Microsoft environment, as well as a range of backup and security products.
- Experience in project management, with a commercial mindset and approach.
What we offer
- Accessible access.
- Vocational education.
- Company pension scheme.
- Reimbursement of travel expenses.
- Flexible working hours.
- Coffee, juice & water.
- Subsidized lunch.
Benefits
Work-Life-Integration
Job locations
About your employer
IT-Full-Service aus einer Hand. Wir bieten unseren Kunden vom kompetenten IT-Consulting, über die Konzeption ihrer Netzwerke bis zur Umsetzung Ihre IT-Landschaft alles, um Arbeitsabläufe zu optimieren und Effektivität zu steigern. Unsere Lösungen stehen für hohe Performance, Stabilität, Ausfall- und Datensicherheit. Unser IT-Support und unser Monitoring sorgen für einen reibungslosen Ablauf in Ihrer IT-Landschaft.
- 1999
- Digital Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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