Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Rheine
- Working Model
- Onsite
Job Summary
In this role, you will support trading partners and end customers with technical inquiries and resolve issues using provided tools and knowledge databases.
Job Technologies
Your role in the team
- Apart from a traditional call center, you will support our trading partners and end customers both by phone and in writing on product-specific and technical issues.
- You are responsible for the initial analysis and troubleshooting of issues using provided tools and knowledge bases.
- If a complex case cannot be resolved by phone, you will escalate the service request to the 2nd-Level Support.
- Alternatively, you contact our external service partners and coordinate the transfer and processing of service orders.
- By ensuring a fast and customer-oriented solution, you contribute to increasing customer satisfaction.
- For tracking all inquiries, you use our ticketing system and document all measures taken.
- In addition, you will actively contribute to the creation of self-service offerings as well as the further development of our knowledge database.
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Our expectations of you
Education
- You have successfully completed a commercial apprenticeship and possess a strong technical affinity.
Qualifications
- In collaboration with your colleagues, trust, clarity, and team spirit are particularly important to you. These characteristics define you just as much as your hands-on mentality and your willingness to make a difference.
- You also achieve implementation strength through your expertise with an ERP and CRM system (Microsoft Dynamics NAV, Salesforce) as well as your professional handling of Microsoft Office 365.
- You also feel confident and comfortable in an international environment thanks to your very good English skills. Additionally, you bring French language skills to support our external service partners.
Experience
- You are already very familiar with the Customer Service environment and score points with solid experience.
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Job Locations
About Your Employer
berbel Ablufttechnik GmbH
berbel Ablufttechnik GmbH, based in Rheine/Westfalen, is a renowned company specializing in the development and production of high-quality range hoods and cooktop extractors. Since 2001, berbel has pursued an approach that combines innovative technology and appealing design, distributing its products nationally and internationally through specialized retail partners.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consumer Goods, Branded Goods
First Level Supporter in Customer Service
- Location
- Rheine
- Working Model
- Onsite
- Diversity
- Open for all genders
