Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this student position, you will handle technical customer inquiries, estimate efforts, communicate between clients and development, and provide 2nd level support while conducting installations.
Job Technologies
Your role in the team
The Technical Customer Support team handles 13,000 technical inquiries and adjustments annually through the integrated ticket system in Projektron BCS.
As part of your working student position, you will have the opportunity to gain practical experience with one of the best employers in Berlin-Brandenburg.
You could support technical customer service in the following areas:
- Joint review and classification of tickets, assessing feasibility and estimating the effort for customer inquiries.
- Acting as an interface between the clients, our consultants, and the development team.
- Communicating with the key users of the clients and taking over 2nd level support.
- Writing XML files and implementing the precise requirements using the Web Config Editor.
- Performing remote installations for the customer as well as managing the instances of our automated hosting.
The at least three-month onboarding takes place at our headquarters in Berlin during the semester break.
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Our expectations of you
Education
- Excellent grades in university
Qualifications
- Enrollment in one of the following fields: (Business) Informatics, Economics, Business Administration, Industrial Engineering, Natural Sciences, or similar.
- Friendly demeanor as well as independent and results-oriented work approach within a team
- Interest in software implementation projects and project management
- Good command of English is an advantage.
Experience
- Experience in the use of application software is an advantage.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Projektron GmbH
Die Projektron GmbH entwickelt und vertreibt die webbasierte Projektmanagement-Software Projektron BCS. Für die Unterstützung unserer europaweit über 700 Kunden sowie die kontinuierliche Weiterentwicklung unserer Software sorgen mehr als 100 Mitarbeiter an vier Standorten in Deutschland.
Description
- Company Size
- 1-49 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Student trainee in IT support, technical customer service
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
