Job
In this role, you analyze customer inquiries, restructure the existing knowledge database, and support the team in global product support while working on real SAP projects.
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Your role in the team
- You work on real outcomes, not on tasks in someone else’s shadow.
- Your contributions are directly linked to your team’s goals.
- You’ll leave with a portfolio of real SAP work to build on.
- You work in a global Product Support team and interact with customers around the world.
- Communicate with customers to clarify issues.
- Check that customer inquiries are complete.
- Support the team in managing the workload and analyzing issues in advance.
- Restructure an existing knowledge base.
Our expectations of you
Education
- You are a student ready to make a real contribution alongside your studies.
- You are studying at a university or university of applied sciences and are interested in technical topics and working with customers.
Qualifications
- You’re curious, adapt quickly, and stay resilient when priorities change.
- You think creatively, communicate clearly, and work well in a team.
- You’re building your foundations in business and AI and taking the initiative to put them into practice.
- You bring emotional intelligence and cultural awareness to every interaction.
- Understanding of programming languages in general.
- Technical understanding of coding and databases.
- A basic understanding of how companies are built around business processes.
- Strong communication skills in an international environment.
- Fluency in spoken and written English and German is required.
- Regular work in the Dresden office is required.
- We’re also looking for people who communicate clearly, keep the customer in mind, and enjoy finding smart solutions to problems, no matter where they are in their career.
- In addition to role-specific skills, for all student and early talent positions at SAP, we look for candidates who are open to working with AI tools, including agentic AI, to automate everyday tasks, prototype ideas, and build confidence in AI-powered ways of working from day one.
Experience
- Experience in any type of customer support.
What we offer
- This is a global, strategic, paid working student position that gives students the opportunity to explore their career options.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Topics you will work on
Job locations
About your employer
Our story begins in 1972 with five colleagues who wanted to do something new. Together, they changed the way business is done and revolutionized the software industry. Today, we are still true to our roots as market leaders in enterprise software applications.
- 250+ Employees
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.4
- Engineering
- 3.0
- Working conditions
- 4.0
- Team culture
- 3.5
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